Senior Sales&Account Manager BPO Experieced

Concentrix; Vimercate; Hybrid; EUR 70,000 - 80,000; Full time

Benefits offered by this job

Annual bonus

Meal Tickets

Job summary

Concentrix is seeking a Senior Sales & Account Manager in Italy to drive new business development and expand relationships with key clients. You will lead end-to-end sales activities, manage strategic accounts, and collaborate with internal teams to deliver high-value BPO solutions.

The role requires 5+ years in related roles, fluency in Italian and English (B2+), and a proven track record in the Italian market. Hybrid/remote work is supported, with a permanent full-time contract in North Italy.

Qualifications

• 5+ years in Sales, Business Development or Account Management.
• Experience in BPO, CX, Outsourcing or Business Services.
• Fluent Italian and English (B2+).
• Proven ability to win new logos and grow accounts.

Responsibilities

• Develop new business opportunities in the Italian market and acquire new logos.
• Build and execute sales strategies to hit revenue targets.
• Manage and grow a portfolio of strategic accounts and expand relationships.
• Lead client presentations, proposals, negotiations and deal closures.
• Collaborate with internal teams to deliver tailored client solutions and ensure service excellence.

Skills

Sales Experience

Business Development

Account Management

CRM proficiency

Tools

CRM platforms

Microsoft Office

Job description

Job Title:
Senior Sales&Account Manager BPO Experieced

Job Description

About Concentrix

At Concentrix , we are passionate about delivering exceptional service and value to our clients. We are looking for a commercially driven professional who can combine new business development with strategic account management to accelerate our growth in the Italian market.

We are seeking a Sales & Account Manager with experience in the BPO industry, capable of generating new business opportunities while managing and expanding relationships with existing clients. The successful candidate will be responsible for driving revenue growth, identifying new market opportunities, and maximizing client value through strategic account development.

Key Responsibilities

• New Business Development (New Logo Acquisition)
• Identify, qualify, and develop new business opportunities within the Italian market.
• Build and execute sales strategies to achieve revenue and growth targets.
• Generate and manage a healthy sales pipeline through networking, prospecting, referrals, and market intelligence.
• Lead client presentations, solution proposals, contract negotiations, and deal closures.
• Monitor market trends, competitor activities, and emerging opportunities.

Account Management & Client Growth

• Develop and maintain strong relationships with strategic clients, acting as a trusted advisor.
• Manage and grow a portfolio of existing accounts, focusing on retention, expansion, and customer satisfaction.
• Identify upselling and cross-selling opportunities across Concentrix solutions and services.
• Collaborate with internal teams to deliver tailored client solutions and ensure service excellence.
• Conduct regular business reviews and strategic planning sessions with key stakeholders.

Strategic & Commercial Activities

• Track and report sales performance, pipeline progression, and account growth.
• Support the development of innovative solutions that create additional value for clients.
• Work closely with Operations, Solutions, Finance, and Leadership teams to achieve business objectives.
• Contribute to overall business strategy and market positioning within Italy.

Required Skills & Experience

• 5+ years of experience in Sales, Business Development, Account Management, or a similar commercial role.
• Proven track record of both new logo acquisition and account growth.
• Experience within the BPO, CX, Customer Experience, Contact Center, Outsourcing, or Business Services sector.
• Strong client relationship management and stakeholder engagement skills.
• Excellent negotiation, presentation, and communication abilities.
• Experience with CRM platforms and Microsoft Office Suite.
• Ability to work independently and proactively in a hybrid environment.
• Fluent Italian and professional English (minimum B2 level).

Preferred Qualifications

• Existing network within the Italian market.
• Experience selling outsourced customer experience, digital transformation, technology-enabled services, or BPO solutions.
• Understanding of commercial and contractual negotiations.
• Experience managing complex sales cycles and strategic accounts.

Why Join Concentrix?

• Be part of a global leader in Customer Experience and Business Process Outsourcing.
• Play a key role in expanding Concentrix's presence within the Italian market.
• Work in a dynamic environment that values innovation, collaboration, and professional growth.
• Competitive compensation package including annual bonus and benefits.
• Flexible hybrid/remote working model.
• Location: Vimercate (Hybrid/Remote)/ North Italy
• Contract: Permanent, Full-Time (40h/week)
• CCNL: Telecomunicazioni BPO
• Salary: €70,000 - €80,000 + Annual Bonus + Meal Tickets

Location:

Italy - Work at Home

Language Requirements:

Time Type:

Full time