Senior Global Operations Associate

Flexport; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading logistics company in Milan is seeking a Senior Global Operations Associate to ensure high-quality shipment processing. Responsibilities include managing escalations, supporting performance improvements, and representing the company's value proposition to clients. Ideal candidates have a BA in Logistics and 3+ years experience in logistics or freight forwarding.

Servizi

22 vacation days

Health and life insurance

Equity participation

Lunch compensation

Parental leave support

Competenze

• 3+ years experience in freight forwarding or logistics required.
• Effective communication and interpersonal skills needed.
• Ability to thrive in a fast-paced environment.

Mansioni

• Ensure timely shipments and handle exceptions appropriately.
• Support manager in improving team performance and data quality.
• Act as primary point for internal/external escalations.

Conoscenze

Fluent in English

Fluent in Italian

Strong problem-solving

Time management

Client service mindset

Formazione

BA / BS degree in Logistics, Supply Chain, or Business

Descrizione del lavoro

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions, and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Your responsibilities as a Senior Global Operations Associate include, but are not limited to:

• Being the “front line” in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately. Support your team in mid to high escalations, high complexity movements, delicate communication, and other tactical touch points.
• Supporting the manager in guiding the team to improve and deliver great performance, including data quality and shipment milestone timeliness; ensuring work satisfies internal KPIs and SLAs.
• Following standard operating procedures (SOP) and supporting the development of scalable operational infrastructure and procedures to ensure high efficiency and productivity for your customers. Continuously seeking improvements and taking action accordingly.
• Representing Flexport’s value proposition by leading business implementation and shipment execution for new clients and opportunities.
• Acting as the primary point of contact for internal and external escalations, resolving client issues swiftly and ensuring smooth operations at origin/destination, while escalating issues as needed. Always acting in the company’s best interest by avoiding leakages and promoting cost-conscious behavior.

Overall, your team will:

• Coordinate day-to-day logistics operations with partners such as steamship lines, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, and trucking.
• Execute end-to-end freight movement within a regional network, including intermodal movements.
• Assist partner-managed shipments to promote partner autonomy where applicable.

Requirements:

• BA / BS degree in Logistics, Supply Chain, or Business, or successful completion of an apprenticeship.
• 3+ years experience in freight forwarding, logistics / supply chain, or ocean carrier operations (ocean freight preferred).
• Fluent in English and Italian; additional European languages are a plus.
• Ability to adapt to new technology and thrive in a fast-paced environment.
• Effective time management and prioritization skills.
• Strong problem-solving, structured thinking, and process optimization abilities.
• Excellent communication, interpersonal, and organizational skills.
• Ability to build feedback loops within teams and services.
• Teamwork and relationship-building skills.
• Client service mindset focused on satisfaction and troubleshooting.
• Compliance-oriented attitude to adhere to industry regulations.

What’s in it for you:

• Opportunity to impact a fast-growing company and a global industry.
• 22 vacation days, paid permits, time off, and holiday cancellations.
• Lunch compensation, health and life insurance, pension contributions.
• Employee Assistance Program via Aetna.
• Equity participation aligning your success with the company's growth.
• Parental leave support for new parents.

Commitment to Equal Opportunity

Flexport values diversity and is committed to equal employment opportunity for all applicants, regardless of race, religion, gender, or other protected characteristics.

Global Data Privacy Notice

By applying, you agree to our data processing practices as outlined in our Privacy Notice at

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