Senior Field Service Engineer - PACS/RIS/VNA Imaging IT

Agfa; Lombardia; On-site; EUR 90,000 - 120,000; Full time

Job summary

Agfa is seeking an experienced Senior Field Service Engineer to deploy and manage mission-critical Healthcare IT and Radiology Informatics solutions across hospitals and diagnostic centers in Italy, including Milano. The role combines clinical and IT collaboration to ensure performance, availability, security, and seamless integration of RIS, PACS, VNA, and advanced imaging platforms.

You will lead deployments across on-premises and SaaS environments, manage complex projects, troubleshoot

Qualifications

• 10+ years in technical customer support or field service.
• _NOTE_
• Experience with PACS, RIS, and Enterprise Imaging is highly preferred.
• Strong knowledge of networking, databases (Oracle/SQL) and IT security.
• Experience deploying on-premises and cloud-based healthcare IT environments.
• Ability to coordinate with clinical and IT stakeholders and travel 20–50%.
• Fluent in English; strong communication skills.

Responsibilities

• Perform installations, configurations, upgrades, migrations, and troubleshooting activities.
• Provide advanced technical support for Healthcare IT and Radiology Informatics platforms.
• Ensure high system availability and compliance with SLAs.
• Support Presales in design and enhance enterprise healthcare environments.
• Deploy, and maintain enterprise healthcare environments including PACS, AI Imaging Applications, Clinical Workflow Solutions.
• Collaborate with customers to optimize performance and security.

Skills

PACS/RIS/EI familiarity

Virtualization

Networking

IT Security

Cloud technologies

Customer service orientation

English proficiency

Tools

VMware

Proxmox

Kubernetes

Oracle Database

Job description

Agfa is seeking an experienced Senior Field Service Engineer to deploy and manage mission-critical Healthcare IT and Radiology Informatics solutions across hospitals and diagnostic centers in Italy, including Milano. The role combines clinical and IT collaboration to ensure performance, availability, security, and seamless integration of RIS, PACS, VNA, and advanced imaging platforms.

You will lead deployments across on-premises and SaaS environments, manage complex projects, troubleshoot