Senior Field Service Engineer PACS / RIS / VNA

Agfa; Sesto San Giovanni; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Agfa-Gevaert seeks an experienced Senior Field Service Engineer to deploy and manage Healthcare IT and Radiology Informatics across hospitals, diagnostic imaging centers and healthcare networks. The ideal candidate combines expertise in healthcare applications, cloud technologies, virtualization, enterprise databases, and Kubernetes-based architectures.

The role requires direct interaction with clinical and IT stakeholders, ensuring optimal performance, availability, security, and integration of

Qualifications

• Experience in deploying mission-critical Healthcare IT systems.
• Strong knowledge of RIS, PACS, EI platforms and Enterprise Imaging.

Responsibilities

• Perform installations, configurations, upgrades, migrations, and troubleshooting activities.
• Provide advanced technical support for Healthcare IT and Radiology Informatics platforms.
• Ensure high system availability and compliance with SLAs.
• Support Presales in design and enhance enterprise healthcare environments.
• Deploy and maintain enterprise environments including PACS, AI Imaging Applications, Clinical Workflow Solutions.

Skills

Healthcare IT

Cloud technologies

Virtualization

Kubernetes

Enterprise databases

Networking concepts

IT security

English (written)

Tools

Oracle Database

SQL

Job description

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Location: Milano, IT

We are seeking an experienced Senior Field Service Engineer to deploy and manage mission-critical Healthcare IT and Radiology Informatics solutions across hospitals, diagnostic imaging centers, and healthcare networks.

The ideal candidate combines strong expertise in healthcare applications, cloud technologies, virtualization, enterprise databases, and Kubernetes-based architectures. This role requires direct interaction with clinical and IT stakeholders, ensuring optimal performance, availability, security, and integration of Radiology Information Systems (RIS), PACS, Vendor Neutral Archives (VNA), and advanced imaging platforms.

The position involves deploying both on-premises and SaaS environments, leading complex technical projects, troubleshooting enterprise-level issues, and acting as a trusted technical advisor for healthcare customers.

Key Responsibilities

Customer Support & Service Delivery

Perform installations, configurations, upgrades, migrations, and troubleshooting activities.

Provide advanced technical support for Healthcare IT and Radiology Informatics platforms.

Ensure high system availability and compliance with contracted Service Level Agreements (SLAs).

Support Presales in design and enhance enterprise healthcare environments

Deploy, and maintain enterprise healthcare environments including:

PACS (Picture Archiving and Communication Systems)

AI Imaging Applications

Clinical Workflow Solutions

Database, Virtualization, Cloud

Deploy multi-tier application environments running on physical, virtualized and Cloud infrastructures

Install and fine-tune Oracle Database environments.

Implement and configure Virtualization and Container Platform (VMWare, Proxmox, Kubernetes)

Experience

10+ years of experience in a technical customer support role

Proven experience implementing mission-critical IT systems

Experience with PACS, RIS, and Enterprise Imaging solutions is highly preferred

Strong knowledge of:

Networking concepts

Databases (Oracle, SQL)

IT security principles

Experience with AGFA solutions or comparable PACS / RIS / EI platforms

Strong verbal & written (English), and interpersonal communication skills

Proven time management and organizational skills

Ability to adapt to change and manage multiple priorities

Strong customer service orientation with internal and external stakeholders

Willingness to travel 20-50%, depending on business needs.