Senior Field Service Engineer PACS / RIS / VNA

Agfa; Lombardia; Sur place; EUR 90 000 - 120 000; Plein temps

Résumé du poste

Agfa is seeking an experienced Senior Field Service Engineer to deploy and manage mission-critical Healthcare IT and Radiology Informatics solutions across hospitals and diagnostic centers in Italy, including Milano. The role combines clinical and IT collaboration to ensure performance, availability, security, and seamless integration of RIS, PACS, VNA, and advanced imaging platforms.

You will lead deployments across on-premises and SaaS environments, manage complex projects, troubleshoot

Qualifications

• 10+ years in technical customer support or field service.
• _NOTE_
• Experience with PACS, RIS, and Enterprise Imaging is highly preferred.
• Strong knowledge of networking, databases (Oracle/SQL) and IT security.
• Experience deploying on-premises and cloud-based healthcare IT environments.
• Ability to coordinate with clinical and IT stakeholders and travel 20–50%.
• Fluent in English; strong communication skills.

Responsabilités

• Perform installations, configurations, upgrades, migrations, and troubleshooting activities.
• Provide advanced technical support for Healthcare IT and Radiology Informatics platforms.
• Ensure high system availability and compliance with SLAs.
• Support Presales in design and enhance enterprise healthcare environments.
• Deploy, and maintain enterprise healthcare environments including PACS, AI Imaging Applications, Clinical Workflow Solutions.
• Collaborate with customers to optimize performance and security.

Connaissances

PACS/RIS/EI familiarity

Virtualization

Networking

IT Security

Cloud technologies

Customer service orientation

English proficiency

Outils

VMware

Proxmox

Kubernetes

Oracle Database

Description du poste

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Location: Milano, IT

We are seeking an experienced Senior Field Service Engineer to deploy and manage mission-critical Healthcare IT and Radiology Informatics solutions across hospitals, diagnostic imaging centers, and healthcare networks.

The ideal candidate combines strong expertise in healthcare applications, cloud technologies, virtualization, enterprise databases, and Kubernetes-based architectures. This role requires direct interaction with clinical and IT stakeholders, ensuring optimal performance, availability, security, and integration of Radiology Information Systems (RIS), PACS, Vendor Neutral Archives (VNA), and advanced imaging platforms.

The position involves deploying both on-premises and SaaS environments, leading complex technical projects, troubleshooting enterprise-level issues, and acting as a trusted technical advisor for healthcare customers.

Key Responsibilities

Customer Support & Service Delivery

Perform installations, configurations, upgrades, migrations, and troubleshooting activities.

Provide advanced technical support for Healthcare IT and Radiology Informatics platforms.

Ensure high system availability and compliance with contracted Service Level Agreements (SLAs).

Support Presales in design and enhance enterprise healthcare environments

Deploy, and maintain enterprise healthcare environments including:

PACS (Picture Archiving and Communication Systems)

AI Imaging Applications

Clinical Workflow Solutions

Database, Virtualization, Cloud

Deploy multi-tier application environments running on physical, virtualized and Cloud infrastructures

Install and fine-tune Oracle Database environments.

Implement and configure Virtualization and Container Platform (VMWare, Proxmox, Kubernetes)

Experience

10+ years of experience in a technical customer support role

Proven experience implementing mission-critical IT systems

Experience with PACS, RIS, and Enterprise Imaging solutions is highly preferred

Strong knowledge of:

Networking concepts

Databases (Oracle, SQL)

IT security principles

Experience with AGFA solutions or comparable PACS / RIS / EI platforms

Strong verbal & written (English), and interpersonal communication skills

Proven time management and organizational skills

Ability to adapt to change and manage multiple priorities

Strong customer service orientation with internal and external stakeholders

Willingness to travel 20-50%, depending on business needs.