Application Specialist (PACS / RIS / VNA)

Agfa-Gevaert; Milano; Ibrido; EUR 30.000 - 35.000; Tempo pieno

Descrizione del lavoro

AGFA HealthCare is seeking an Applications Specialist to drive the on-site deployment and optimization of PACS, RIS and VNA solutions across Italian clients. You will analyze workflows, configure applications, train users and document deployments in collaboration with the project team.

Ideal candidates have PACS/RIS admin experience, 1–3 years in healthcare imaging, and are willing to travel up to 80%. This hybrid role combines on-site engagement with remote support and customer demonstrations.

Competenze

• Bachelor’s degree in Medical Radiologic Impaging and Radiotherapy Techniques or radiographer with PACS/RIS admin experience.
• Willing to travel up to 80% of the time within Italy.
• 1–3 years in healthcare with imaging and hospital workflows.
• Experience in radiology environments and processes is a plus.
• Strong interpersonal and customer service skills.
• Self-motivated, proactive and results oriented.

Mansioni

• Work on-site to conduct workflow analysis and configure applications.
• Install, configure and troubleshoot PACS/RIS/VNA solutions on and off-site.
• Deliver training to PACS/RIS administrators, radiographers, clinicians and staff.
• Create documentation and site visit reports with the Project Manager.
• Support sales with customer demonstrations and trade fairs.
• Provide feedback to project stakeholders and coordinate incidents.

Conoscenze

PACS / RIS experience

Customer service

Travel up to 80%

Analytical skills

Team player

Formazione

Bachelor’s degree in Medical Radiologic Impaging and Radiotherapy Techniques

Strumenti

AGFA HealthCare systems

Descrizione del lavoro

Location: Milano, IT

Application Specialist (PACS / RIS / VNA)

Date: Oct 1, 2026

Location: Sesto San Giovanni (Milano), Italy.
Hybrid working with travel up to 80% of the time to clients in Italy.

As a Applications Specialist you are responsible for:

• Work at the customer site to conduct workflow analysis
• Configuration of applications on and off-site
• Analyses and troubleshooting of implemented solutions
• Driving good customer Administration practices within IT and the Imaging department
• You are responsible for the on-site implementation of RIS PACS products at customer sites as part of project deployments, in collaboration with the implementation team assigned to the project.
• Based on your in-depth knowledge of the application and the customer's workflow, you will contribute to the optimization of the installation.
• You assist in the start-up phase and provide the customer with the necessary advice and documentation.
• Deliver training to the PACS/RIS administrators, Radiographers, Clinicians, Radiologists and support personnel both on and off-site.
• You support the "Train the Trainer" activities of the key users.
• You assist in the development of application-specific training and documentation.
• . You analyze user feedback and communicate relevant information to the appropriate internal stakeholders
• You provide the necessary input and follow-up of application-related incidents.
• Complete all documentation and site visit reports in coordination with the Project Manager.
• You support our Sales department in conducting customer demonstrations (also during trade fairs).
• You provide feedback on your project activities to the Project Manager.

What you bring to the table

• You have a bachelor’s degree, in Medical Radiologic Impaging and Radiotherapy Techniques or you are a trained Radiographer with PACS/RIS Administrative experience in a clinical setting
• Open to travel up to 80% of the time to clients in Italy
• 1 to 3 years of experience within the healthcare sector, including medical imaging and hospital workflows, with a strong focus on radiology environments and processes
• Excellent knowledge of hospital workflows / clinical environmentExperience providing application support to clients with complex software environments within healthcare (medical imaging, radiology) is a plus
• PACS / RIS System experience is a plus
• AGFA HealthCare systems experience is a plus.
• Strong interpersonal skills and customer service focus
• Positive attitude, proactive, self-starter, both action and results oriented
• Well-developed analytical, diagnostic and problem resolution skills
• A strong team player, maintaining a high level of quality in a challenging environment
• Continuous learning orientation; keeping aware of new and emerging technologies

Compensation: Salary range (depending of level of experience) 30k – 35k euros + 10% bonus
We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there!

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