Senior Customer Success Engineer - Data Platform & DR

Veeam Software; Italia; In loco; EUR 63.000 - 117.000; Tempo pieno

Vantaggi offerti da questo lavoro

26 vacation days

Private medical insurance

Pension & INPS

Life and disability insurance

Global learning resources

Volunteer hours & Veeam Cares

Global Day of Learning

Descrizione del lavoro

Veeam Software seeks a Customer Success Engineer in Italy to own onboarding, adoption, and long-term customer outcomes across the Veeam Data Platform. You will lead recovery simulations, DRMM assessments, and quarterly resilience reporting to deliver measurable value.

Role requires 5+ years in customer-facing engineering, advanced English, and VMCE certification, with AWS/Azure credentials preferred. This is a mid-level, on-site position supporting enterprise accounts.

Competenze

• 5+ years in customer-facing engineering roles focused on data backup and recovery.
• Advanced level of English.
• Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
• Strong experience designing and executing protection plans, migrations, and recovery simulations.
• VMCE certification required (may be completed post-hire within an agreed timeframe).
• Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
• Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize signals into clear recommendations.
• Excellent communication, cross-functional collaboration, and stakeholder management skills.

Mansioni

• Configure customer accounts, backup policies, onboarding, and admin portal guidance.
• Identify migrations, analyze usage, and plan adoption strategies.
• Develop protection plans and recommend architectures across the Veeam Data Platform.
• Run recovery simulations and report resilience using the DRMM.
• Monitor churn signals and define renewal strategies with technical insights.
• Build business cases and articulate value propositions for expansion.
• Engage CISO/CIO with risk/status/advance updates and roadmaps.
• Collaborate on marketing-informed campaigns to drive adoption and expansion.
• Own the adoption roadmap and influence pricing and renewal terms with Sales.

Conoscenze

Advanced English

Operating Systems

Virtualization

Storage

Scripting

Cloud Platforms

DR&R Best Practices

Veeam Platform Knowledge

Formazione

VMCE Certification

AWS Solutions Architect (Associate/Professional)

Azure Administrator / Solutions Architect Expert

Strumenti

AWS

Azure

Descrizione del lavoro

Veeam Software seeks a Customer Success Engineer in Italy to own onboarding, adoption, and long-term customer outcomes across the Veeam Data Platform. You will lead recovery simulations, DRMM assessments, and quarterly resilience reporting to deliver measurable value.

Role requires 5+ years in customer-facing engineering, advanced English, and VMCE certification, with AWS/Azure credentials preferred. This is a mid-level, on-site position supporting enterprise accounts.