Technical Support Engineer – Data Backup Specialist

Object First; Roma; In loco; EUR 32.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work options

Modern equipment provided

Paid annual leave

Professional development

Descrizione del lavoro

Object First, now an independent business unit of Veeam, is seeking a skilled Technical Support Engineer to join our global team. You will assist customers with technical issues, guide configurations, and collaborate with cross-functional teams to resolve complex problems.

The ideal candidate has proven experience in data backup and storage, strong knowledge of Veeam products, and fluency in English and Italian. Remote work options and modern equipment are provided.

Competenze

• Experience in technical support for data backup or storage.
• Strong knowledge of Veeam data backup products.
• Experience with Ubuntu Linux and Windows Server.
• Fluency in English and Italian.

Mansioni

• Provide efficient and effective technical support to customers.
• Diagnose and troubleshoot software and hardware issues related to the product.
• Collaborate with cross-functional teams to promptly resolve complex technical problems.
• Guide customers through proper configurations and best practices for an exceptional experience.
• Document and track customer issues, resolutions, and best practices to contribute to the knowledge base.
• Stay updated on industry trends and emerging technologies in data backups and security.
• Support the development of documentation by validating procedures, building lab environments or drafting content.
• Conduct root cause analyses (RCA) for customer issues, collaborating with internal teams and external vendors as needed.

Conoscenze

Technical support

Data backup

Veeam products

Ubuntu Linux

Windows Server

English & Italian

Strumenti

Veeam ecosystem

VMware ESXi/vSphere

Hyper-V

Public Clouds

Descrizione del lavoro

Object First, now an independent business unit of Veeam, is seeking a skilled Technical Support Engineer to join our global team. You will assist customers with technical issues, guide configurations, and collaborate with cross-functional teams to resolve complex problems.

The ideal candidate has proven experience in data backup and storage, strong knowledge of Veeam products, and fluency in English and Italian. Remote work options and modern equipment are provided.