Senior Client Advisor - Roma, Piazza di Spagna

Sabceducation; Roma; In loco; EUR 25.000 - 40.000; Tempo pieno

Descrizione del lavoro

Maison Valentino in Roma is offering a unique opportunity to join their team focused on client relationships and creativity. The role involves mastering the client journey, ensuring exceptional service, and building long-term relationships through personalized engagement. Candidates must demonstrate exceptional interpersonal skills, flexibility, and teamwork.

The position offers the chance to thrive in a vibrant community that values uniqueness and creativity in its employees. If you are action-oriented and eager to grow within the fashion industry, this could be the perfect fit for you.

Competenze

• Exceptional clientele and customer relationship building skills.
• Ability to work a flexible schedule based on business needs.
• Action-oriented; strong drive for results.
• A problem-solver who collaborates effectively in a team.

Mansioni

• Master the client journey for long-term relationship building.
• Implement personalized client engagement strategies.
• Assist with sales and after-sales activities.
• Stay informed about trends and product knowledge.
• Ensure store presentation standards are upheld.

Conoscenze

Client relationship building

Flexibility in scheduling

Problem-solving

Teamwork

Action-oriented results drive

Descrizione del lavoro

Location: Roma, IT

ID: 11847

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Key Responsibilities

Brand Experience

• Master the Client Journey to create strong long term client relationships.
• Clientele and proactive engagement with existing and potential
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach‑out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and the VVICs and VICs they handle
• Consistently works to achieve given sales, KPIs and CRM targets

Styling

• Strive to discover your clients and their every need, and to guide them across all categories of the brand.
• Familiar with current fashion and in season trends to curate looks
• Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
• Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
• Stay informed about new arrivals, seasonal trends, and special events within the store.

Merchandise and Visuals

• Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)
• Ensure product maintenance, replenishment on the floor
• Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
• Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
• Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.

Requirements

• Exceptional clientele, customer relationship building skills
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
• Action oriented; drive for results
• Problem-solver
• Must be a team player