Senior Client Advisor- Roma, Piazza di Spagna

Sabceducation; Italia; Remoto; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

Maison Valentino is seeking a Senior Brand Representative to embody brand values and master every stage of the client experience, from preparation to retention. You will lead by example, mentor junior staff, and aim for exceptional service and sales performance in a luxury retail environment.

You will coordinate client engagement across walk-ins, private appointments, distance sales, and partnerships, ensuring data-rich clienteling and superior storytelling of Valentino creations.

Competenze

• Expert-level knowledge of Valentino products and storytelling to clients.
• Ability to mentor junior staff and lead by example.
• Strong understanding of client experience and KPIs in luxury retail.

Mansioni

• Lead the client experience from preparation to retention across touchpoints.
• Drive store sales targets through proactive client engagement and strategic selling techniques.
• Mentor junior staff to achieve exceptional client service and sales performance.
• Ensure compliance with operational guidelines and support stock and documentation processes.

Conoscenze

Sales excellence

Clienteling

Mentorship

Team collaboration

Strategic communication

Operational awareness

Proactive problem-solving

Product storytelling

Data-driven selling

Strumenti

SAP

PRISM

Smart XP

MY-V XP

Training App

After Sales App

Descrizione del lavoro

Location: Roma, IT

ID: 12512

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Act as a senior brand representative embodying the brand values and mastering every stage of the Valentino Client experience, from preparation to retention. Lead by example and mentor junior staff to achieve exceptional client service and sales performance.

SALES & KPIs

• Sales Achievement: Exceed individual sales targets and drive overall store sales objectives through proactive client engagement and strategic selling techniques.
• KPIs Mastery: Demonstrate a deep understanding of the correlation between each step of the client experience and its associated KPIs. Implement advanced styling techniques to enhance cross-selling and increase average ticket size.

CLIENTELING

• Client Engagement: Retain existing clients and the recruit new and potential clients. Create bespoke engagement strategies for different client segments, ensuring personalized and exceptional client experiences across all touchpoints, including walk-ins, private appointments, distance sales, and partnerships.
• Client data acquisition – exploit every opportunity to collect data from new potential clients, enriching the prospect data base while maintaining and updating the current client list.

PRODUCT (care & knowledge)

• Product Knowledge: Possess expert-level knowledge of Valentino creations and effectively communicate their stories through compelling storytelling. Act as a point of reference for the store staff team on knowledge and storytelling techniques.

OPERATIONS

• Ensure full compliance with all operational guidelines, including after-sales assistance, product transfer requests, consignment processes, and more. Support the execution of main operational and administrative tasks, such as cycle counts, stock takes, product receiving, and documentation management.
• Leverage company tools and systems (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App, etc.) to streamline store activities. Support junior staff in the effective use of these tools (when applicable)

TEAM

• Communicate all relevant information to store management, offering insights and recommendations to improve store operations and client engagement strategies.
• Mentor junior staff to achieve exceptional client service and sales performance.

CORE COMPETENCIES

On top of the previous competencies the below match the seniority of the Colleague

• Team Collaboration: Fosters a cooperative and supportive environment, contributing to collective success through seamless teamwork.
• Mentorship and Knowledge Sharing: Guides and empowers colleagues, cultivating a culture of continuous learning and growth.
• Strategic Communication: Demonstrates clarity, empathy, and adaptability in all forms of communication, ensuring alignment and understanding across stakeholders.
• Operational Acumen: Possesses a comprehensive understanding of processes, driving efficiency and excellence in daily operations.
• Proactive Problem-Solving: Anticipates needs and challenges, offering forward-thinking solutions to enhance performance and client satisfaction.

WHAT WE OFFER

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

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