Client Advisor - Montenapoleone

Valentino; Turbigo; In loco; EUR 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

Valentino is looking for a Client Advisor in Turbigo, Italy, to enhance client relationships through exceptional service and product knowledge. As a Client Advisor, you'll master the full client journey, from engaging existing customers to delivering the Valentino Couture Service efficiently.

The role requires flexibility in scheduling, problem-solving abilities, and a passion for fashion. You'll assist in all sales activities and contribute to maintaining store presentation and merchandise standards.

Competenze

• Exceptional skills in building client relationships.
• Ability to work flexible hours including evenings and weekends.
• Strong drive for results and a proactive attitude.
• Problem-solving skills and teamwork.

Mansioni

• Master the Client Journey to create long-term relationships.
• Deliver the Valentino Couture Service impeccably at all stages.
• Engage proactively with clientele and reach CRM targets.
• Assist with sales, after-sales, and ensure store presentation standards.

Conoscenze

Client relationship building skills

Fashion knowledge

Problem-solving

Flexibility in schedule

Descrizione del lavoro

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague‑centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Client Advisor - Montenapoleone

Key Responsibilities

Brand Experience

• Master the Client Journey to create strong long term client relationships.
• Clientele and proactive engagement with existing and potential
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach‑out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and the VVICs and VICs they handle
• Consistently works to achieve given sales, KPIs and CRM targets

Styling

• Strive to discover your clients and their every need, and to guide them across all categories of the brand.
• Familiar with current fashion and in season trends to curate looks
• Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
• Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
• Stay informed about new arrivals, seasonal trends, and special events within the store.

Merchandise and Visuals

• Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)
• Ensure product maintenance, replenishment on the floor
• Know the warehouse stock of all categories to ensure re‑stock shelves and maximize sales.
• Partner with the team to ensure seamless day‑to‑day store operations and uphold presentation standards.
• Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.

Requirements

• Exceptional clientele, customer relationship building skills
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
• Action oriented; drive for results
• Problem‑solverMust be a team player

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.