Senior Client Experience & Sales Mentor

Sabceducation; Italia; Remoto; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

Maison Valentino is seeking a Senior Brand Representative to embody brand values and master every stage of the client experience, from preparation to retention. You will lead by example, mentor junior staff, and aim for exceptional service and sales performance in a luxury retail environment.

You will coordinate client engagement across walk-ins, private appointments, distance sales, and partnerships, ensuring data-rich clienteling and superior storytelling of Valentino creations.

Competenze

• Expert-level knowledge of Valentino products and storytelling to clients.
• Ability to mentor junior staff and lead by example.
• Strong understanding of client experience and KPIs in luxury retail.

Mansioni

• Lead the client experience from preparation to retention across touchpoints.
• Drive store sales targets through proactive client engagement and strategic selling techniques.
• Mentor junior staff to achieve exceptional client service and sales performance.
• Ensure compliance with operational guidelines and support stock and documentation processes.

Conoscenze

Sales excellence

Clienteling

Mentorship

Team collaboration

Strategic communication

Operational awareness

Proactive problem-solving

Product storytelling

Data-driven selling

Strumenti

SAP

PRISM

Smart XP

MY-V XP

Training App

After Sales App

Descrizione del lavoro

Maison Valentino is seeking a Senior Brand Representative to embody brand values and master every stage of the client experience, from preparation to retention. You will lead by example, mentor junior staff, and aim for exceptional service and sales performance in a luxury retail environment.

You will coordinate client engagement across walk-ins, private appointments, distance sales, and partnerships, ensuring data-rich clienteling and superior storytelling of Valentino creations.