Client Service Intern

Valentino; Milano; Sur place; EUR 6 700 - 10 000; Plein temps

Résumé du poste

Valentino invites interns to join the Client Experience Department in Milan, supporting the monitoring of service performance, preparing Excel dashboards, and building monthly and quarterly reports across markets.

You will engage in UAT, document requirements, and assist in project tracking while collaborating with cross-functional teams and maintaining operational documentation.

Qualifications

• Pursuing or recently completed economics, statistics or marketing degree.
• Strong analytical and detail-oriented mindset.
• Proficiency with Excel and PowerPoint; good organizational skills.

Responsabilités

• Monitor client service performance including KPIs and SLAs.
• Prepare Excel files and dashboards for monitoring.
• Build monthly and quarterly reports for global/local markets.
• Support UAT activities and document requirements.
• Assist in tracking project activities and maintain documentation.
• Support back-end and administrative tasks for Client Service operations.

Connaissances

Excel

PowerPoint

Analytical thinking

Attention to detail

English fluency

Formation

Bachelor's or Master's in Economics/Statistics/Marketing

Outils

Planner

Description du poste

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Valentino is looking for an Intern who will be included in the Client Experience Department, based in Milan, and will support the team in the following activities:

• Support the monitoring and analysis of client service performance, including key service KPIs and SLAs;
• Prepare Excel files and monitoring automatic dashboards
• Build up monthly e quarterly reports for global and local markets;
• Foster performance reviews in Excel or PPT format for internal departments;
• Participation in UAT activities and preparation of technical and/or project documentation (requirements) such as delivery of new features, channels and process enhancements;
• Assist in tracking project activities and deliverables supporting monitoring project timelines, utilizing project tools such as Planner and collaborating with cross-functional teams;
• Assist in maintaining and updating operational documentation (eg. procedures and knowledge bases);
• Support administrative and back-end activities related to Client Service operations such as systems updates, users internal audit, first and second level escalation monitoring of technical issues, invoice tracking and other back-office tasks.

Requirements

• Recent graduate or currently pursuing a Bachelor's or Master's degree in Economics, Statistics, Marketing, or a related field.
• Analytical skills and attention to detail;
• A basic knowledge of Microsoft Office, particularly Excel and PowerPoint;
• Good organizational skills and ability to manage multiple tasks simultaneously;
• Fluent in English; additional languages are considered a plus.
• Interest in Client Service, Client Experience, and Service Operations;
• Proactive mindset, curiosity, and eagerness to learn;
• Ability to work in a fast-paced and collaborative environment.

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of nosso inclusive and multifaceted world.