Clienteling Analysis Specialist

Valentino; Milano; In loco; EUR 36.000 - 44.000; Tempo pieno

Vantaggi offerti da questo lavoro

CCNL Tessile Industria

Meal vouchers

Private health insurance

Smart working arrangements

Descrizione del lavoro

Maison Valentino is seeking a CRM Analytics professional to transform clienteling data into actionable insights within fashion retail. You will analyze engagement, monitor dashboards, and support segmentation to drive personalized customer journeys.

The role requires 3–4 years in CRM Analytics or related fields, with advanced Excel and Power BI, SQL knowledge, and collaboration with Retail, Merchandising and Regional teams.

Competenze

• 3-4 years of experience in CRM Analytics, Customer Analytics, Clienteling Analytics or related analytical roles.
• Previous experience within Fashion, Luxury, Retail companies is preferred.

Mansioni

• Analyze customer engagement, clienteling activities, and purchasing behaviors to identify trends, opportunities, and areas for improvement.
• Monitor clienteling performance through dashboards, reports, and KPI tracking.
• Support the development of customer segmentation and targeting analyses to drive personalized engagement strategies.
• Evaluate the effectiveness of clienteling initiatives and provide recommendations based on data insights.
• Ensure the accuracy, consistency, and reliability of customer data used for clienteling analysis.
• Manage and monitor customer assignment and portfolio management processes.
• Support the creation and maintenance of reporting tools and dashboards related to clienteling and customer engagement performance.
• Contribute to the identification of opportunities to improve clienteling processes, customer journeys, and engagement effectiveness.
• Support CRM and clienteling data integration activities to ensure data availability and reporting accuracy.
• Prepare presentations and ad hoc analyses for management and key stakeholders.
• Conduct ad hoc analyses on client base evolution, VIC performance, acquisition, retention and reactivation initiatives.
• Translate complex customer data into actionable business recommendations.
• Collaborate with other departments as Retail, Merchandising and Regional teams to understand business needs and provide analytical support.

Conoscenze

CRM Analytics

Customer Analytics

Clienteling Analytics

Excel

PowerPoint

Power BI

Tableau

Qlik Sense

SQL

Databricks

Data Warehousing

Strumenti

SQL

Databricks

Power BI

Descrizione del lavoro

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Main Duties and Responsibilities

• Analyze customer engagement, clienteling activities, and purchasing behaviors to identify trends, opportunities, and areas for improvement.
• Monitor clienteling performance through dashboards, reports, and KPI tracking.
• Support the development of customer segmentation and targeting analyses to drive personalized engagement strategies.
• Evaluate the effectiveness of clienteling initiatives and provide recommendations based on data insights.
• Ensure the accuracy, consistency, and reliability of customer data used for clienteling analysis.
• Manage and monitor customer assignment and portfolio management processes.
• Support the creation and maintenance of reporting tools and dashboards related to clienteling and customer engagement performance.
• Contribute to the identification of opportunities to improve clienteling processes, customer journeys, and engagement effectiveness.
• Support CRM and clienteling data integration activities to ensure data availability and reporting accuracy.
• Prepare presentations and ad hoc analyses for management and key stakeholders.
• Conduct ad hoc analyses on client base evolution, VIC performance, acquisition, retention and reactivation initiatives.
• Translate complex customer data into actionable business recommendations.
• Collaborate with other departments as Retail, Merchandising and Regional teams to understand business needs and provide analytical support.

Requirements

Experience

• 3-4 years of experience in CRM Analytics, Customer Analytics, Clienteling Analytics or related analytical roles.
• Previous experience within Fashion, Luxury, Retail companies is preferred.

Technical Skills

• Strong analytical and problem-solving skills with the ability to interpret large and complex datasets.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Experience with business intelligence and data visualization tools such as Power BI, Tableau, Qlik Sense, or similar.
• Familiarity with CRM platforms and customer databases.
• Knowledge of SQL for data extraction and analysis is considered a strong plus.
• Experience with Databricks or other cloud-based analytics environments is highly preferred.
• Basic knowledge of data warehousing, data lakes, and modern data ecosystems is a plus.

Soft Skills

• Strong attention to detail and accuracy.
• Business-oriented mindset with the ability to connect data and commercial performance.
• Excellent communication and presentation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive attitude and problem-solving approach.
• Team player with strong interpersonal skills.

What We Offer

• Applicable National Collective Labor Agreement (CCNL): Tessile Industria
• Category: Employee
• Indicative starting compensation: €40,000
• Annual bonus opportunity in accordance with the Company's internal agreement
• Benefits: in addition to those provided under the applicable National Collective Labor Agreement and by law, employees are eligible for further benefits and initiatives in accordance with Company policies, including smart working arrangements, meal vouchers, and private health insurance.

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.