Senior Client Advisor

Richemont; Toscana; On-site; EUR 37,000 - 40,000; Full time

Benefits offered by this job

Annual bonus plan

Commission scheme

Meal vouchers 8 EUR per working day

Welfare

Job summary

Panerai, founded in Florence, seeks a Senior Client Advisor for its Florence boutique. You will play a pivotal role in achieving sales targets, delivering exceptional client experiences, and acting as a brand ambassador for Panerai.

You will engage clients, develop relationships, and contribute to events and client activation while applying digital tools to drive performance. The role emphasizes autonomy and adherence to brand procedures.

Qualifications

• Empathy and curiosity to deliver an unforgettable client experience.
• Strong sales experience and passion for watches to meet targets.
• Ability to contribute to events and client activation.

Responsibilities

• Offer an unforgettable client experience and build loyal relationships.
• Reach sales targets and contribute to team objectives with passion for watches.
• Contribute to memorable events and client activation with innovative ideas.
• Implement digital strategy and leverage digital tools in the market.
• Manage boutique operations following procedures and policies.

Skills

Sales experience

Watches knowledge

Customer service

Job description

Founded in Florence in 1860, Panerai forged its reputation by developing precision instruments and professional watches for the Royal Italian Navy, renowned for their reliability and functional design. Rooted in performance, purpose, and precision, the Maison embraces its heritage while pushing the boundaries of innovation, combining Italian design with Swiss expertise. Today, Panerai continues to create tool watches that serve as trusted companions for every adventure, even in the most demanding environments.

YOUR MISSION

As a dedicated member of the Florence team, the Senior Client Advisor is the key role in achieving the boutique’s objectives and targets with a high level of autonomy.

As the service to the Customers is at the heart of this role, ensuring a high level of listening abilities, Maison and product knowledge is vital to achieve an unforgettable brand experience for the clients and increase the sales.

HOW WILL YOU MAKE AN IMPACT?

• You will actively uphold operational excellence in mastering the Panerai Selling Ceremony
• You will demonstrate a strong sales mindset and identify business growth opportunities
• You will ensure a tailor‑made Client and prospects follow‑up and maintain high quality service to your client portfolio
• You will support after‑sales clients with helpful solutions in accordance with Maison
• procedures
• You will become a brand ambassador and build a network of high potential clients

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• With your empathy and natural curiosity, you will offer an unforgettable client experience and build a loyal client relationship
• With your strong experience in sales and passion for watches, you will be able to reach the sales target and contribute to the team objectives
• With your innovative ideas and never‑ending creativity, you will contribute to pushing the boundaries and developing memorable events and client activation
• With your digital skills, you will be a key player in implementing digital strategy and leveraging digital tools in dedicated market
• Using your excellent structural and organisational skills, you will manage the boutique’s operations following the procedures and policies.

INTERVIEW PROCESS

1st Stage – After your application has been selected, our recruitment team will reach out to you to conduct an introductory call

2nd Stage – Interview with the Boutique Manager

3rd Stage – Interview with the HR Manager and Brand Manager

WHAT WE OFFER

• CCNL Commercio
• Salary Range 37K - 40K€
• Annual bonus plan
• Commission scheme
• 8 EUR Meal Vouchers per working day
• Welfare