Senior Client Advisor

Richemont; Firenze; On-site; EUR 37,000 - 40,000; Full time

Benefits offered by this job

CCNL Commercio

Annual bonus plan

Commission scheme

8 EUR Meal Vouchers per working day

Welfare

Job summary

Panerai, part of Richemont, seeks a Senior Client Advisor to join the Florence boutique. You will be a key driver of the boutique's targets with significant autonomy and a focus on delivering unforgettable client experiences.

Leveraging deep product knowledge and a sales-driven mindset, you will build lasting client relationships, lead events and client activations, and support after-sales service in alignment with Maison procedures.

Qualifications

• Previous sales experience in luxury retail or comparable environment.
• Excellent listening, product knowledge, and client service skills.
• Ability to achieve sales targets while maintaining brand standards.

Responsibilities

• Uphold Panerai's selling ceremony with high professional standards.
• Develop a sales mindset and identify growth opportunities.
• Provide tailor-made client follow-up and maintain high-quality service.
• Support after-sales clients according to Maison procedures.
• Act as brand ambassador and network with high-potential clients.

Job description

Founded in Florence in 1860, Panerai forged its reputation by developing precision instruments and professional watches for the Royal Italian Navy, renowned for their reliability and functional design. Rooted in performance, purpose, and precision, the Maison embraces its heritage while pushing the boundaries of innovation, combining Italian design with Swiss expertise. Today, Panerai continues to create tool watches that serve as trusted companions for every adventure, even in the most demanding environments.

YOUR MISSION

As a dedicated member of the Florence team, the Senior Client Advisor is the key role in achieving the boutique’s objectives and targets with a high level of autonomy.

As the service to the Customers is at the heart of this role, ensuring a high level of listening abilities, Maison and product knowledge is vital to achieve an unforgettable brand experience for the clients and increase the sales.

HOW WILL YOU MAKE AN IMPACT?

• You will actively uphold operational excellence in mastering the Panerai Selling Ceremony
• You will demonstrate a strong sales mindset and identify business growth opportunities
• You will ensure a tailor-made Client and prospects follow-up and maintain high quality service to your client portfolio
• You will support after-sales clients with helpful solutions in accordance with Maison procedures
• You will become a brand ambassador and build a network of high potential clients

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• With your empathy and natural curiosity , you will offer an unforgettable client experience and build a loyal client relationship
• With your strong experience in sales and passion for watches , you will be able to reach the sales target and contribute to the team objectives
• With your innovative ideas and never-ending creativity , you will contribute to pushing the boundaries and developing memorable events and client activation
• With your digital skills , you will be a key player in implementing digital strategy and leveraging digital tools in dedicated market
• Using your excellent structural and organisational skills , you will manage the boutique’s operations following the procedures and policies.

INTERVIEW PROCESS

1. 1st Stage – After your application has been selected, our recruitment team will reach out to you to conduct an introductory call
2. 2nd Stage – Interview with the Boutique Manager
3. 3rd Stage – Interview with the HR Manager and Brand Manager

WHAT WE OFFER

• CCNL Commercio
• Salary Range 37K - 40K €
• Annual bonus plan
• Commission scheme
• 8 EUR Meal Vouchers per working day
• Welfare

Published by Richemont.