Senior Client Advisor

IT05 Richemont Italia S.p.A.; Firenze; On-site; EUR 37,000 - 40,000; Full time

Benefits offered by this job

Annual bonus plan

Meal vouchers (8 EUR)

Internal mobility opportunities

Job summary

Panerai in Florence is seeking a Senior Client Advisor to drive boutique performance with autonomy. You will deliver a premium client experience through in-depth product knowledge, listening skills, and brand passion, while expanding a loyal client network.

Responsibilities include executing the selling ceremony, seizing growth opportunities, following up with clients, and supporting after-sales services. The role emphasizes digital engagement and event activation within the market.

Qualifications

• Proven sales track record with high level of autonomy.
• Excellent listening and product knowledge to create unforgettable client experiences.
• Strong networking to build a base of high potential clients.

Responsibilities

• Master the Panerai Selling Ceremony to deliver a premium client journey.
• Demonstrate a sales mindset and identify opportunities to grow business.
• Provide tailor-made follow-up for clients and prospects with high-quality service.
• Support after-sales clients with effective solutions following Maison procedures.
• Act as brand ambassador and build a network of key clients.

Skills

Sales experience

Client relationship

Brand ambassador

Digital skills

Job description

Founded in Florence in 1860, Panerai forged its reputation by developing precision instruments and professional watches for the Royal Italian Navy, renowned for their reliability and functional design. Rooted in performance, purpose, and precision, the Maison embraces its heritage while pushing the boundaries of innovation, combining Italian design with Swiss expertise. Today, Panerai continues to create tool watches that serve as trusted companions for every adventure, even in the most demanding environments.

YOUR MISSION

As a dedicated member of the Florence team, the Senior Client Advisor is the key role in achieving the boutique’s objectives and targets with a high level of autonomy. As the service to the Customers is at the heart of this role, ensuring a high level of listening abilities, Maison and product knowledge is vital to achieve an unforgettable brand experience for the clients and increase the sales.

HOW WILL YOU MAKE AN IMPACT?

• You will actively uphold operational excellence in mastering the Panerai Selling Ceremony
• You will demonstrate a strong sales mindset and identify business growth opportunities
• You will ensure a tailor‑made Client and prospects follow‑up and maintain high quality service to your client portfolio
• You will support after‑sales clients with helpful solutions in accordance with Maison procedures
• You will become a brand ambassador and build a network of high potential clients

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• With your empathy and natural curiosity, you will offer an unforgettable client experience and build a loyal client relationship
• With your strong experience in sales and passion for watches, you will be able to reach the sales target and contribute to the team objectives
• With your innovative ideas and never‑ending creativity, you will contribute to pushing the boundaries and developing memorable events and client activation
• With your digital skills, you will be a key player in implementing digital strategy and leveraging digital tools in dedicated market
• Using your excellent structural and organisational skills, you will manage the boutique’s operations following the procedures and policies.

INTERVIEW PROCESS

• 1st Stage – After your application has been selected, our recruitment team will reach out to you to conduct an introductory call
• 2nd Stage – Interview with the Boutique Manager
• 3rd Stage – Interview with the HR Manager and Brand Manager

WHAT WE OFFER

• CCNL Commercio
• Salary Range 37K - 40K€
• Annual bonus plan
• Commission scheme 8 EUR Meal Vouchers per working day
• Welfare In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.