Sales Support Specialist Italian Speaker

Cross Borders Talents; Roma; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading technology company seeks a Sales Support Specialist who is fluent in Italian and English. This remote position involves managing customer inquiries, providing technical support, and maintaining high service standards. Ideal candidates will have experience in customer service and possess strong communication skills. Competitive salary and benefits are offered.

Servizi

Health Insurance

Performance Bonus

Meal Allowance

Transport Allowance

Relocation Support

Competenze

• Experience in customer service or sales support preferred.
• Tech-savvy and comfortable with troubleshooting digital tools.
• Resilient and calm under pressure with a proactive attitude.

Mansioni

• Support customers with sales-related inquiries and troubleshooting.
• Communicate through phone, email, chat, and social media.
• Log and manage all customer interactions with attention to detail.

Conoscenze

Fluent in Italian

Fluent in English

Customer Service

Technical Support

CRM

Data Entry

Strumenti

Salesforce

Powerpoint

Descrizione del lavoro

Job Overview

Job Title: Sales Support Specialist Italian Speaker

Department: Sales

Company: Leading Technology Company

Location: Remote (within Portugal)

Start Date: 5th June 2025

Contract Type: CDD 6 months (with possibility of renewal)

Work Model: Fully Remote (Relocation support available within Portugal)

Your Role

As a Sales Support Specialist you9ll be the first point of contact for Italian-speaking customers. You9ll handle inquiries, manage reservations, resolve technical issues and ensure every interaction aligns with the company9s high standards of service and professionalism.

What You9ll Do

• Support customers with sales-related inquiries, product information and troubleshooting
• Communicate across multiple channels: phone, email, chat and social media
• Tailor communication to reflect brand tone and customer needs
• Handle escalations with empathy and a customer-first mindset
• Log and manage all customer interactions with attention to detail

Who You Are

• Fluent in Italian and English (spoken and written)
• Experience in customer service or sales support (preferred)
• Tech-savvy and comfortable with troubleshooting digital tools
• Skilled in communication and multitasking
• Resilient and calm under pressure with a proactive attitude

Key Skills

• Data Entry
• Customer Service
• Account Executives
• Email
• Product Knowledge
• Account Management
• Communication
• CRM
• Salesforce
• Phone Calls
• RFP
• Sales Goals
• Powerpoint
• Technical Support
• Sales Support

Salary & Benefits

• Base Salary: 1024 per 14 months
• Performance Bonus: 225 per 12 months
• Position Bonus (Braga only): 20 per 12 months
• Meal Allowance: 7.23 per working day
• Transport Allowance: 20 per month
• Health Insurance: Coverage starts from Day 1 (monthly contribution required); free after 6 months
• Relocation Support: Provided for eligible candidates relocating within Portugal

Employment Details

• Employment Type: Full Time
• Experience: years
• Vacancy: 1