Sales Renewals Representative (North Emea)

Nozomi Networks Inc.; Rimini; Remote; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Work-Life Balance

Unparalleled Flexible Time-Off

Job summary

Nozomi Networks Inc. is seeking a Sales Renewals Representative for the North EMEA region, based in Rimini, Emilia-Romagna.

You will manage the renewal cycle end-to-end, forecast risks, and identify upsell potential to support field sales, collaborating with sales, customer success, support, and training to ensure successful renewals. The role requires a proven renewal, sales, or customer service track record in cybersecurity or IT, with strong communication skills in English.

Qualifications

• Experience in renewal, sales or customer service within Cybersecurity or IT.
• Strong customer experience track record with the ability to manage multiple accounts.
• Fluent in English; Arabic language skills are highly valuable.

Responsibilities

• Identify renewal opportunities by understanding customer needs and preserving relationships
• Support sales, partners and distributors on renewals
• Manage pipeline and deliver quota targets consistently
• Forecast renewals and address any gap or risk of slipping
• Collaborate with Sales to identify early upsell opportunities for field sales
• Participate in weekly forecasts, reports, and reviews
• Provide visibility to regional renewal trends to Global Renewal Manager
• Coordinate with support/training to resolve technical questions before renewal date
• Track record in renewal, sales or customer service within Cybersecurity or IT

Skills

Renewals management

Relationship management

Cross-functional collaboration

English fluency

Arabic helpful

Salesforce CRM experience

MS Excel

Tools

Salesforce CRM

MS Excel

Job description

In this role you will manage renewal opportunities for Middle East accounts, collaborating with sales and customer success to preserve and grow relationships. You will own the renewal cycle end-to-end, forecast risks, and identify upsell potential to support field sales. You’ll work with support and training to resolve technical questions before renewal due dates, contributing to Nozomi Networks’ mission to protect critical infrastructure. The role combines account management, pipeline discipline, and cross-functional collaboration in a global cyber security context.

• Work-Life Balance
• Unparalleled Flexible Time-Off
• Identify renewal opportunities by understanding customer needs and preserving relationships
• Support sales, partners and distributors on renewals
• Manage pipeline and deliver quota targets consistently
• Partner with Sales and Customer Success on top risks and red accounts
• Forecast renewals and address any gap or risk of slipping
• Collaborate with Sales to identify early upsell opportunities for field sales
• Participate in weekly forecasts, reports, and reviews
• Provide visibility to regional renewal trends to Global Renewal Manager
• Coordinate with support/training to resolve technical questions before renewal date
• Embody company culture and mission with transparency and trust
• Track record in renewal, sales or customer service within Cybersecurity or IT
• Strong customer experience track record
• Tenacious, target-driven with attention to detail
• Excellent written and oral communication; strong listening and presentation skills
• Ability to work remotely and stay motivated
• Strong customer management and time management skillsSalesforce or similar CRM experience
• Fluent in English; Arabic highly valuable
• Motivation and self-starting attitude
• Relationship building
• Cross-functional collaboration
• Salesforce or similar CRM
• MS Excel

Sales Renewals Representative (north EMEA) rimini, emilia romagna, it