Sales Manager

Dolce & Gabbana S.r.l.; Milano; Hybrid; EUR 40,000 - 45,000; Full time

Benefits offered by this job

MBO

Job summary

Dolce & Gabbana S.r.l. in Milan seeks a Sales Manager for its Montenapoleone boutique to drive sales and deliver a superior client experience in keeping with brand standards.

You will lead, coach and motivate the sales team, develop relationships with local and international clients through CRM and clienteling, and monitor KPIs to improve performance.

Contract type: Permanent; Working hours: Full-time; Indicative salary range: Gross Annual Salary €40,000–€45,000 + MBO.

Qualifications

• 5+ years of experience in luxury retail with leadership responsibilities.
• Fluency in Italian and English; additional languages a plus.
• Strong CRM, clienteling and luxury service knowledge.
• Excellent leadership, communication and commercial skills.

Responsibilities

• Develop and maintain strong relationships with local and international clients through CRM and clienteling.
• Lead, motivate and coach the sales team, supporting individual and team performance.
• Monitor KPIs and identify opportunities to improve business results.
• Ensure excellent Client Ceremony, product knowledge and brand representation.
• Support daily boutique operations, including Visual Merchandising and stock management.

Skills

Leadership

Clienteling

CRM

KPI monitoring

Team coaching

Product knowledge

Tools

CRM software

Job description

Dolce&Gabbana is a leading company in the Luxury sector, designing, developing, producing and distributing high-end fashion, leather goods, footwear, jewelry, watches, Beauty and Lifestyle products.

The Group operates internationally with a strong focus on innovation, craftsmanship excellence and people development.

The selected candidate will join our boutique in Montenapoleone, serving a sophisticated and international clientele.

The Sales Manager will be responsible for driving sales performance, developing client relationships, coaching the team and ensuring an exceptional client experience in line with brand standards.

Key responsibilities

• Develop and maintain strong relationships with local and international clients through CRM and clienteling.
• Lead, motivate and coach the sales team, supporting individual and team performance.
• Monitor KPIs and identify opportunities to improve business results.
• Ensure excellent Client Ceremony, product knowledge and brand representation.
• Support daily boutique operations, including Visual Merchandising and stock management.

Requirements

• 5+ years of experience in luxury retail, including experience in a leadership role.
• Strong passion for luxury and customer service.
• Fluency in Italian and English; additional languages are a plus.
• Strong knowledge of CRM, Client Ceremony and luxury retail standards.
• Excellent leadership, communication and commercial skills.

Offer

Contract type: Permanent Contract

Working hours: Full-time

Indicative salary range: Gross Annual Salary €40,000–€45,000 + MBO.

Equal opportunities and non-discrimination

The selection process is open to candidates of any gender, age, origin, orientation or background, in full compliance with the principles of equal opportunities, non-discrimination and pay transparency.