Rome-based Group IT Service Manager - Lifecycle & Portfolio

doValue; Lazio; On-site; EUR 35,000 - 40,000; Full time

Job summary

doValue is seeking a Group IT Service Management Specialist to join our Service Integration & Management Team based in Rome office. The role focuses on managing the IT service portfolio and overseeing lifecycle processes across the Group IT for its subsidiaries.

You will help evolve services, contribute to the development of new offerings, and use standard lifecycle tools to track, report, and provide recommendations for all services in the portfolio. Fluency in English is required.

Qualifications

• Minimum 2 years IT and business work experience.
• Bachelor’s degree in computer science, information systems, or related field.
• Ability to work with stakeholders at multiple levels and translate technical language.

Responsibilities

• Effectively collaborate with business users to evolve the IT service portfolio.
• Develop, maintain, and apply service lifecycle management processes.
• Contribute to customer satisfaction goals and budget monitoring.
• Collaborate with vendors to support service quality and improvement.
• Support delivery of IT services within timelines and budgets.

Skills

Stakeholder management

Delivery support

Business-IT translation

Continuous improvement

IT project delivery

Relationship management

English fluency

Education

Bachelor's degree in computer science or related field

Job description

doValue is seeking a Group IT Service Management Specialist to join our Service Integration & Management Team based in Rome office. The role focuses on managing the IT service portfolio and overseeing lifecycle processes across the Group IT for its subsidiaries.

You will help evolve services, contribute to the development of new offerings, and use standard lifecycle tools to track, report, and provide recommendations for all services in the portfolio. Fluency in English is required.