ITSM & Process Improvement Lead

Telespazio; Roma; Ibrido; EUR 42.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working

Health insurance

Meal vouchers

Canteen

Employee welfare programs

Online learning platform access

International experiences

Descrizione del lavoro

Telespazio is seeking a Service Management Specialist to join its Digital Solutions – Service Management team in Rome. The role focuses on ITSM governance, incident/change/request management, and gathering requirements to improve workflows and data quality.

You will coordinate IT projects and digital transformation initiatives, collaborate with infrastructure, security, and workplace teams, and ensure processes are aligned with stakeholders, delivering measurable improvements and reliable

Competenze

• 3–5 years of experience in IT Project Management or Process Management.
• Experience coordinating IT and digital transformation projects (Agile/Waterfall).
• Familiarity with ITSM processes and ticketing tools (ServiceNow or Jira Service Management).
• Strong stakeholder management and effective communication with technical and business teams.

Mansioni

• Support the governance of ITSM platforms and processes through analysis, monitoring, and continuous improvement of operational workflows
• Collaborate in managing Incident, Change, and Request Management processes, ensuring proper alignment with involved stakeholders
• Gather, analyze, and formalize functional and operational requirements from various business units
• Design and optimize workflows and business processes, with a focus on information flows and data quality
• Support the creation and maintenance of process documentation (procedures, KPIs, reporting, operational materials)
• Coordinate project activities, including planning, risk management, progress monitoring, and interaction with multidisciplinary teams
• Collaborate with technical teams (infrastructure, security, workplace) to ensure solution consistency and integration with existing processes

Conoscenze

IT Project Management

Process Management

Stakeholder Management

Requirement gathering

Team collaboration

Problem solving

Strumenti

ServiceNow

Jira Service Management

Descrizione del lavoro

Telespazio is seeking a Service Management Specialist to join its Digital Solutions – Service Management team in Rome. The role focuses on ITSM governance, incident/change/request management, and gathering requirements to improve workflows and data quality.

You will coordinate IT projects and digital transformation initiatives, collaborate with infrastructure, security, and workplace teams, and ensure processes are aligned with stakeholders, delivering measurable improvements and reliable