Rome-based Automotive Warranty Claims Specialist

MSX International; Roma; In loco; EUR 30.000 - 42.000; Tempo pieno

Descrizione del lavoro

MSX International in Rome is seeking a proactive Warranty Assessor to review and evaluate warranty claims in line with customer policies and technical procedures. The role focuses on accurate claim evaluation, ensuring correct allocations, and maintaining high quality communications with dealers and Brand Management.

The successful candidate will verify policy application, check claim integrity, and address inquiries via email and phone while contributing to KPI reporting across the warranty

Competenze

• Experience with warranty terms and rules.
• Understanding of workshop processes.
• Proficiency in mechanical and electronic diagnostics.
• Familiarity with technical documentation.

Mansioni

• Manage day-by-day warranty claims and pre-approvals.
• Verify warranty policies and procedures application.
• Check claims integrity.
• Check claims correctness according with Customer systems.
• Address claims control according with Dealer behavior and deficiency.
• Communicate with Customer about cases in analysis.
• KPI results reporting

Conoscenze

Warranty terms

Workshop processes

Mechanical diagnostics

Electronic diagnostics

Technical documentation

Interpersonal skills

Cross-functional collaboration

Initiative & independence

Italian & English

Descrizione del lavoro

MSX International in Rome is seeking a proactive Warranty Assessor to review and evaluate warranty claims in line with customer policies and technical procedures. The role focuses on accurate claim evaluation, ensuring correct allocations, and maintaining high quality communications with dealers and Brand Management.

The successful candidate will verify policy application, check claim integrity, and address inquiries via email and phone while contributing to KPI reporting across the warranty