Automotive Warranty Assessor

MSX International; Roma; In loco; EUR 30.000 - 42.000; Tempo pieno

Descrizione del lavoro

MSX International in Rome is seeking a proactive Warranty Assessor to review and evaluate warranty claims in line with customer policies and technical procedures. The role focuses on accurate claim evaluation, ensuring correct allocations, and maintaining high quality communications with dealers and Brand Management.

The successful candidate will verify policy application, check claim integrity, and address inquiries via email and phone while contributing to KPI reporting across the warranty

Competenze

• Experience with warranty terms and rules.
• Understanding of workshop processes.
• Proficiency in mechanical and electronic diagnostics.
• Familiarity with technical documentation.

Mansioni

• Manage day-by-day warranty claims and pre-approvals.
• Verify warranty policies and procedures application.
• Check claims integrity.
• Check claims correctness according with Customer systems.
• Address claims control according with Dealer behavior and deficiency.
• Communicate with Customer about cases in analysis.
• KPI results reporting

Conoscenze

Warranty terms

Workshop processes

Mechanical diagnostics

Electronic diagnostics

Technical documentation

Interpersonal skills

Cross-functional collaboration

Initiative & independence

Italian & English

Descrizione del lavoro

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Have you gained experience in a position related to handling warranty cases?

MSX is looking for a proactive Warranty Assessor to join our team in Rome.

The main purpose of the role is to review and assess all warranty claims according to Our Customer policies and technical procedures. You will evaluate claims, ensure correct allocations, and determine appropriate warranty responses, which are tracked in a database. Responsibilities include reviewing claims for coding accuracy, ensuring repairs comply with reported faults and brand standards, and addressing dealer and workshop inquiries via email and phone. You will correspond professionally with dealers and Brand Management regarding claim evaluations and amendments.

Main responsibilities:

• Manage day by day warranty claims and/or pre-approval according with daily workload;
• Verify warranty policies and procedures application;
• Check claims integrity;
• Check claims correctness according with Customer systems;
• Address claims control according with Dealer behavior and deficiency;
• Communicate with Customer about cases in analysis;
• KPI results reporting

Working pattern:

• Location: Rome
• Monday – Friday, 9 am to 6 pm

Qualifications:

We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal Warranty Assessor has the following educational background and gained the following experience:

• Knowledge of warranty terms and rules
• Understanding of workshop processes
• Proficiency in mechanical and electronic diagnostics
• Familiarity with technical documentation
• Strong interpersonal and communication skills
• Effective collaboration across functions
• Initiative, independence, and results orientation
• Flexibility and problem-solving ability
• Proficiency in Italian and English

If you can demonstrate that you are customer focused and can communicate effectively, we would like to hear from you!