Robotics Technical Support Engineer – UR & MiR (EMEA)

Universal Robots; Piemonte; On-site; EUR 35,000 - 43,000; Full time

Job summary

Teradyne Robotics is seeking a Technical Support Engineer based in Turin, Italy, to support SEMEA and UK customers remotely and onsite. You will own cases, troubleshoot complex issues, deliver product trainings, and stay current with MiR and UR software updates. A 30% travel expectation and collaboration in a global, fast‑paced environment are required.

The role emphasizes hands‑on robotics knowledge, strong English communication, and the ability to work independently within international teams.

Qualifications

• BSc in Engineering (Electronics, Robotics, Mechatronics, or similar).
• 1–3 years of experience in Technical Support, R&D, or a comparable technical role.
• Strong troubleshooting skills with a proactive, solution‑oriented mindset.
• Ability to work independently while effectively managing multiple priorities.
• A team‑oriented attitude and the ability to thrive in a fast‑paced, international environment.
• Excellent communication skills in English; French and/or Spanish language skills are a plus.
• Solid general IT skills familiarity with Linux OS, Wi‑Fi, LAN, and basic networking is a plus.

Responsibilities

• Take full ownership of assigned support cases and drive them to resolution, ensuring high technical quality and customer satisfaction.
• Troubleshoot and resolve complex technical issues, both remotely and onsite, delivering an excellent customer experience.
• Deliver technical training sessions to partners and customers.
• Stay up to date with the latest product releases, software updates, features and technical documentation across MiR and UR portfolios.
• Prioritize work effectively based on case severity and active KPIs.
• Be willing to travel up to 30% of the time, including planned and short‑notice trips.

Skills

Troubleshooting

English

Independent

Team player

Linux

Networking

French

Spanish

Education

BSc in Engineering

Job description

Teradyne Robotics is seeking a Technical Support Engineer based in Turin, Italy, to support SEMEA and UK customers remotely and onsite. You will own cases, troubleshoot complex issues, deliver product trainings, and stay current with MiR and UR software updates. A 30% travel expectation and collaboration in a global, fast‑paced environment are required.

The role emphasizes hands‑on robotics knowledge, strong English communication, and the ability to work independently within international teams.