Product Support Engineer

Universal Robots; Piemonte; Presencial; EUR 35.000 - 43.000; Jornada completa

Descripción de la vacante

Teradyne Robotics is seeking a Technical Support Engineer based in Turin, Italy, to support SEMEA and UK customers remotely and onsite. You will own cases, troubleshoot complex issues, deliver product trainings, and stay current with MiR and UR software updates. A 30% travel expectation and collaboration in a global, fast‑paced environment are required.

The role emphasizes hands‑on robotics knowledge, strong English communication, and the ability to work independently within international teams.

Formación

• BSc in Engineering (Electronics, Robotics, Mechatronics, or similar).
• 1–3 years of experience in Technical Support, R&D, or a comparable technical role.
• Strong troubleshooting skills with a proactive, solution‑oriented mindset.
• Ability to work independently while effectively managing multiple priorities.
• A team‑oriented attitude and the ability to thrive in a fast‑paced, international environment.
• Excellent communication skills in English; French and/or Spanish language skills are a plus.
• Solid general IT skills familiarity with Linux OS, Wi‑Fi, LAN, and basic networking is a plus.

Responsabilidades

• Take full ownership of assigned support cases and drive them to resolution, ensuring high technical quality and customer satisfaction.
• Troubleshoot and resolve complex technical issues, both remotely and onsite, delivering an excellent customer experience.
• Deliver technical training sessions to partners and customers.
• Stay up to date with the latest product releases, software updates, features and technical documentation across MiR and UR portfolios.
• Prioritize work effectively based on case severity and active KPIs.
• Be willing to travel up to 30% of the time, including planned and short‑notice trips.

Conocimientos

Troubleshooting

English

Independent

Team player

Linux

Networking

French

Spanish

Educación

BSc in Engineering

Descripción del empleo

Our Purpose

TERADYNE, where experience meets innovation, driving excellence in every connection. We are fueled by creativity and diversity of thought in our workforce. Our employees are supported to innovate and learn something new every day. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team.

Opportunity Overview

At Teradyne Robotics, you will play a key role in a fast‑growing and innovative industry, working with advanced technologies and market‑leading products from both Universal Robots and Mobile Industrial Robots. In this position, you will contribute directly to maintaining and strengthening our leading position in collaborative robots and autonomous mobile robots.

You will support customers and partners by ensuring reliable, safe, and efficient operation of our solutions. As part of a global organization, you will be involved in exciting and forward‑looking projects that support our growth and technological evolution.

If you thrive in a dynamic, international environment and bring a proactive, can‑do mindset, this role offers a unique opportunity to make a tangible impact as we continue to scale our Technical Support capabilities quickly and effectively.

We are looking for a candidate based in Turin, Italy, or within commuting distance of the area.

Responsibilities

As part of our EMEA Service Operations team, you will join Teradyne Robotics as a Technical Support Engineer, playing a key role in supporting our customers and partners across the SEMEA and UK regions, both remotely and onsite.

More Specifically, You Will

• Take full ownership of assigned support cases and drive them to resolution, ensuring high technical quality and customer satisfaction.
• Troubleshoot and resolve complex technical issues, both remotely and onsite, delivering an excellent customer experience.
• Deliver technical training sessions to partners and customers.
• Stay up to date with the latest product releases, software updates, features and technical documentation across MiR and UR portfolios.
• Prioritize work effectively based on case severity and active KPIs.
• Be willing to travel up to 30% of the time, including both planned and occasional short‑notice trips.

What You Bring To Succeed In This Role

At Teradyne Robotics, we value diversity and teamwork, and we actively support one another in a collaborative and inclusive environment. As this role involves providing Technical Support to both business partners and end customers, it requires a strong technical foundation and hands‑on experience with advanced robotic technologies. You will work closely with collaborative robots and autonomous mobile robots, as well as the full ecosystem of hardware and software that supports them.

We expect you to bring the following qualifications and experience:

• BSc in Engineering (Electronics, Robotics, Mechatronics, or similar).
• 1–3 years of experience in Technical Support, R&D, or a comparable technical role.
• Strong troubleshooting skills with a proactive, solution‑oriented mindset.
• Ability to work independently while effectively managing multiple priorities.
• A team‑oriented attitude and the ability to thrive in a fast‑paced, international environment.
• Excellent communication skills in English; French and/or Spanish language skills are a plus.
• Solid general IT skills familiarity with Linux OS, Wi‑Fi, LAN, and basic networking is a plus.

Nice To Have

• Knowledge of or hands‑on experience with collaborative robots and/or autonomous mobile robots.
• Previous experience working in production environments such as factories, warehouses, or industrial facilities.

On a personal level, you are patient, professional, and genuinely customer‑focused. You demonstrate a high level of proactivity, work in a structured manner, and feel comfortable operating in a global organization within a constantly evolving environment.

Compensation

Position classified Livello 1 under CCNL del Commercio.

Starting salary 38900 € + VC. The final compensation package will be determined based on the candidate’s overall profile and experience.

We are only considering candidates local to the position location and are unable to provide relocation for this position.