Product Support Engineer

Teradyne; Piemonte; On-site; EUR 35,000 - 43,000; Full time

Job summary

Teradyne Robotics a Torino cerca un Technical Support Engineer per supportare clienti e partner nelle regioni SEMEA e UK, sia in remoto che onsite, contribuendo a mantenere la leadership sui prodotti MiR e UR.

Sono richiesti laurea in Ingegneria, 1–3 anni di esperienza tecnica, eccellenti capacità di troubleshooting e buone doti comunicative in inglese. Disponibilità a viaggiare fino al 30% e lavoro presso Torino o zona circostante.

Qualifications

• Laurea in Ingegneria (Elettronica, Robotica, Meccatronica o equivalente).
• 1–3 anni di esperienza in Supporto Tecnico, R&D o ruolo tecnico comparabile.
• Ottime capacità di Troubleshooting con approccio proattivo e orientato alle soluzioni.
• Ottime capacità comunicative in inglese; il francese e/o lo spagnolo sono un plus.
• Conoscenze IT generali e familiarità con Linux e reti (Wi‑Fi/LAN) sono un valore aggiunto.

Responsibilities

• Gestione completa dei casi di supporto assegnati e risoluzione, assicurando alta qualità tecnica e soddisfazione del cliente.
• Risoluzione di problemi tecnici complessi sia da remoto sia onsite, offrendo un’ottima esperienza al cliente.
• Conduzione di sessioni di formazione tecnica per partner e clienti.
• Restare aggiornati sulle ultime versioni di prodotto e documentazione MiR e UR.
• Prioritizzare il lavoro in base alla gravità dei casi e ai KPI.
• Disponibilità a viaggiare fino al 30% del tempo.

Skills

Technical support

Troubleshooting

English

Linux

Networking

Education

Laurea in Ingegneria

Tools

MiR

UR

Job description

Our Purpose

TERADYNE, where experience meets innovation, driving excellence in every connection. We are fueled by creativity and diversity of thought in our workforce. Our employees are supported to innovate and learn something new every day. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team.

Opportunity Overview

At Teradyne Robotics, you will play a key role in a fast-growing and innovative industry, working with advanced technologies and market-leading products from both Universal Robots and Mobile Industrial Robots. In this position, you will contribute directly to maintaining and strengthening our leading position in collaborative robots and autonomous mobile robots.

You will support customers and partners by ensuring reliable, safe, and efficient operation of our solutions. As part of a global organization, you will be involved in exciting and forward-looking projects that support our growth and technological evolution.

If you thrive in a dynamic, international environment and bring a proactive, can-do mindset, this role offers a unique opportunity to make a tangible impact as we continue to scale our Technical Support capabilities quickly and effectively.

We are looking for a candidate based in Turin, Italy, or within commuting distance of the area.

Responsibilities:

As part of our EMEA Service Operations team, you will join Teradyne Robotics as a Technical Support Engineer, playing a key role in supporting our customers and partners across the SEMEA and UK regions, both remotely and onsite.

More specifically, you will:

• Take full ownership of assigned support cases and drive them to resolution, ensuring high technical quality and customer satisfaction.
• Troubleshoot and resolve complex technical issues, both remotely and onsite, delivering an excellent customer experience.
• Deliver technical training sessions to partners and customers.
• Stay up to date with the latest product releases, software updates, features and technical documentation across MiR and UR portfolios.
• Prioritize work effectively based on case severity and active KPIs.
• Be willing to travel up to 30% of the time, including both planned and occasional short-notice trips.

What you bring to succeed in this role

At Teradyne Robotics, we value diversity and teamwork, and we actively support one another in a collaborative and inclusive environment. As this role involves providing Technical Support to both business partners and end customers, it requires a strong technical foundation and hands-on experience with advanced robotic technologies. You will work closely with collaborative robots and autonomous mobile robots, as well as the full ecosystem of hardware and software that supports them.

We expect you to bring the following qualifications and experience:

• BSc in Engineering (Electronics, Robotics, Mechatronics, or similar).
• 1-3 years of experience in Technical Support, R&D, or a comparable technical role.
• Strong troubleshooting skills with a proactive, solution-oriented mindset.
• Ability to work independently while effectively managing multiple priorities.
• A team-oriented attitude and the ability to thrive in a fast-paced, international environment.
• Excellent communication skills in English; French and/or Spanish language skills are a plus.
• Solid general IT skills familiarity with Linux OS, Wi-Fi, LAN, and basic networking is a plus.

Nice to have:

• Knowledge of or hands-on experience with collaborative robots and/or autonomous mobile robots.
• Previous experience working in production environments such as factories, warehouses, or industrial facilities.

On a personal level, you are patient, professional, and genuinely customer-focused. You demonstrate a high level of proactivity, work in a structured manner, and feel comfortable operating in a global organization within a constantly evolving environment.

Compensation

Position classified Livello 1 under CCNL del Commercio.

Starting salary 38900 € + VC. The final compensation package will be determined based on the candidate’s overall profile and experience.

We are only considering candidates local to the position location and are unable to provide relocation for this position.

#LI-SE1

Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you're unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370-3041 or contact them at [e-mail] for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.