Robotics Technical Support Engineer - Remote & 30% Travel

Teradyne Inc.; Piemonte; Hybrid; EUR 35,000 - 43,000; Full time

Job summary

Teradyne Robotics in Torino, Italy, seeks a Technical Support Engineer to support SEMEA/UK regions, remotely or onsite. You will own cases, troubleshoot complex issues, and deliver training to partners and customers, ensuring top‑notch service.

The role requires a BSc in Engineering (Electronics, Robotics, Mechatronics) and 1–3 years of related experience. English is essential; French/Spanish is a plus. Willingness to travel up to 30% is expected.

Qualifications

• BSc in Engineering (Electronics, Robotics, Mechatronics) required.
• 1–3 years in Technical Support or similar role.
• Strong troubleshooting and proactive mindset.
• English fluency; French/Spanish a plus.

Responsibilities

• Own and resolve assigned support cases with high customer satisfaction.
• Troubleshoot complex issues remotely or onsite.
• Deliver technical training to partners and customers.
• Stay updated with MiR and UR product releases.
• Prioritize work based on severity and KPIs.
• Travel up to 30% as needed.

Skills

Troubleshooting

Independent work

Teamwork

English communication

IT fundamentals

Education

BSc in Engineering (Electronics, Robotics, Mechatronics)

Tools

Linux OS

Networking basics

Wi-Fi

LAN

Job description

Teradyne Robotics in Torino, Italy, seeks a Technical Support Engineer to support SEMEA/UK regions, remotely or onsite. You will own cases, troubleshoot complex issues, and deliver training to partners and customers, ensuring top‑notch service.

The role requires a BSc in Engineering (Electronics, Robotics, Mechatronics) and 1–3 years of related experience. English is essential; French/Spanish is a plus. Willingness to travel up to 30% is expected.