Reverse Logistics Team Lead - Optimize Returns & Repairs

Jingdong Development France; Italia; On-site; EUR 55,000 - 85,000; Full time

Job summary

JINGDONG Logistics in Italy is seeking a Reverse Logistics Lead to oversee daily operations of the returns team and coordinate repair and exchange activities.

You will optimize processes, track KPIs, train staff, and collaborate with customer service, warehousing, and quality control to reduce costs and boost customer satisfaction.

The role requires a bachelor’s in logistics or related field and 3+ years in reverse logistics, with at least 1 year in leadership.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field.
• 3+ years of reverse logistics or supply chain management experience, with at least 1 year in a leadership role.
• Proven ability to lead, motivate, and develop a team.
• Strong understanding of reverse logistics principles, processes, and best practices.
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
• Proficient in using warehouse management systems (WMS) and other relevant software.

Responsibilities

• Oversee the daily operations of the reverse logistics team, including inbound processing, quality inspection, repair coordination, and outbound disposition.
• Develop and implement strategies to optimize reverse logistics processes, reduce costs, and improve customer satisfaction.
• Monitor KPIs such as return rates, processing times, and resolution rates, and implement corrective actions as needed.
• Train, mentor, and evaluate team members, fostering a high-performance culture and ensuring adherence to policies and safety regulations.
• Collaborate with other departments to streamline reverse logistics workflows.
• Manage inventory of returned products, ensuring accurate record-keeping and proper handling.
• Identify and resolve operational issues and bottlenecks, implementing continuous improvement initiatives.
• Prepare reports on team performance, process efficiency, and cost analysis for management.
• Stay updated on industry best practices and emerging technologies in reverse logistics.

Skills

Leadership

Analytical thinking

Communication

Problem solving

Data-driven decisions

Education

Bachelor's degree in Logistics

Supply Chain Management

Business Administration

Tools

WMS

Job description

JINGDONG Logistics in Italy is seeking a Reverse Logistics Lead to oversee daily operations of the returns team and coordinate repair and exchange activities.

You will optimize processes, track KPIs, train staff, and collaborate with customer service, warehousing, and quality control to reduce costs and boost customer satisfaction.

The role requires a bachelor’s in logistics or related field and 3+ years in reverse logistics, with at least 1 year in leadership.