Reverse Team Leader

JINGDONG DEVELOPMENT ITALY S.R.L.; Milano; Presencial; EUR 60 000 - 85 000; Tempo integral

Resumo da oferta

JINGDONG Logistics is seeking a Reverse Logistics Team Lead to manage returns, exchanges and repairs for JD.com. You will supervise daily operations, drive efficiency, and reduce costs while sustaining high customer satisfaction.

The role requires a Bachelor’s degree in Logistics or related field and 3+ years in reverse logistics with leadership experience. Strong analytics, WMS proficiency, and people management are essential.

Qualificações

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field.
• 3+ years in reverse logistics or supply chain, with leadership experience.
• Experience leading teams, data-driven decision making, and process improvement.

Responsabilidades

• Oversee daily reverse logistics operations: inbound processing, quality inspection, repair coordination, outbound disposition.
• Develop and implement strategies to optimize reverse logistics, reduce costs, and improve customer satisfaction.
• Monitor KPIs such as return rates, processing times, and resolution rates; implement corrective actions.
• Train, mentor, and evaluate team members to maintain high performance and safety compliance.
• Collaborate with customer service, warehousing, and quality control to streamline workflows.
• Manage inventory of returned products with accurate record-keeping and handling.
• Identify and resolve operational bottlenecks; drive continuous improvement initiatives.
• Prepare management reports on team performance, process efficiency, and costs.

Conhecimentos

Leadership

Analytical thinking

Data-driven decision making

Warehouse Management Systems

Communication skills

Organizational skills

Formação académica

Bachelor's degree in Logistics, Supply Chain Management, or related field

Ferramentas

Warehouse Management Systems (WMS)

Descrição da oferta de emprego

Who We AreAt JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.Our Global ReachJINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.Learn more about who we are and what we do: https://www.jingdonglogistics.com/What We OfferJoining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.About The TeamYou’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.Lead and manage a team responsible for reverse logistics operations, ensuring efficient and effective processing of returns, exchanges, and repairs for JD.com.Responsibilities:*** Oversee the daily operations of the reverse logistics team, including inbound processing, quality inspection, repair coordination, and outbound disposition.* Develop and implement strategies to optimize reverse logistics processes, reduce costs, and improve customer satisfaction.* Monitor key performance indicators (KPIs) such as return rates, processing times, and resolution rates, and implement corrective actions as needed.* Train, mentor, and evaluate team members, fostering a high-performance culture and ensuring adherence to company policies and safety regulations.* Collaborate with other departments, including customer service, warehousing, and quality control, to streamline reverse logistics workflows.* Manage inventory of returned products, ensuring accurate record-keeping and proper handling.* Identify and resolve operational issues and bottlenecks, implementing continuous improvement initiatives.* Prepare reports on team performance, process efficiency, and cost analysis for management.* Stay updated on industry best practices and emerging technologies in reverse logistics.Qualifications:*** Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.* 3+ years of experience in reverse logistics or supply chain management, with at least 1 year in a leadership role.* Proven ability to lead, motivate, and develop a team.* Strong understanding of reverse logistics principles, processes, and best practices.* Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.* Proficient in using warehouse management systems (WMS) and other relevant software.* Strong communication, interpersonal, and organizational skills.* Ability to work effectively in a fast-paced and dynamic environment.At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.Ready to apply?Take the next step in your career, apply now and explore the opportunities we have to offer.