Reverse Logistics Team Lead

JINGDONG DEVELOPMENT ITALY S.R.L.; Lombardia; On-site; EUR 55,000 - 75,000; Full time

Job summary

JD Logistics seeks a Reverse Logistics Team Lead to guide daily operations including inbound processing, inspection, repair coordination, and outbound disposition. You will develop strategies to optimize returns handling, reduce costs, and improve customer satisfaction.

You will mentor staff, coordinate with customer service, warehousing, and quality control, and manage returned inventory records, KPIs, and reporting for management.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, or related field.
• 3+ years in reverse logistics or supply chain management with at least 1 year in a leadership role.
• Proven ability to lead, motivate, and develop a team.

Responsibilities

• Oversee daily operations of the reverse logistics team (inbound, inspection, repair, outbound).
• Develop and implement strategies to optimize reverse logistics, reduce costs, and improve customer satisfaction.
• Monitor KPIs (return rates, processing times, resolution rates) and drive corrective actions.
• Train, mentor, and evaluate team members to ensure high performance and compliance.
• Collaborate with customer service, warehousing, and quality control to streamline workflows.
• Manage inventory of returned products with accurate records.

Skills

Leadership

Analytical thinking

Communication

Team development

Problem solving

Fast-paced

Education

Bachelor's degree in Logistics

Tools

WMS

ERP

Job description

JD Logistics seeks a Reverse Logistics Team Lead to guide daily operations including inbound processing, inspection, repair coordination, and outbound disposition. You will develop strategies to optimize returns handling, reduce costs, and improve customer satisfaction.

You will mentor staff, coordinate with customer service, warehousing, and quality control, and manage returned inventory records, KPIs, and reporting for management.