Reverse Logistics Team Lead – Optimize Returns & Repairs

JD.COM; Lombardia; On-site; EUR 45,000 - 65,000; Full time

Job summary

JINGDONG Logistics is seeking a Reverse Logistics Team Lead to manage daily operations of the returns, exchanges, and repair workflows. You will lead a team, drive process improvements, and collaborate with cross-functional teams to enhance efficiency and customer satisfaction.

The role requires 3+ years in reverse logistics with leadership exposure and a solid understanding of WMS and data-driven decision making. Join a fast-paced, growth-oriented environment in Lombardia, Italy.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 3+ years of reverse logistics or supply chain management experience, with at least 1 year in a leadership role.
• Proven ability to lead, motivate, and develop a team.
• Strong understanding of reverse logistics principles, processes, and best practices.
• Excellent analytical and problem-solving skills with a data-driven approach to decision-making.
• Proficient in using warehouse management systems (WMS) and other relevant software.
• Strong communication, interpersonal, and organizational skills.

Responsibilities

• Oversee the daily operations of the reverse logistics team, including inbound processing, quality inspection, repair coordination, and outbound disposition.
• Develop and implement strategies to optimize reverse logistics processes, reduce costs, and improve customer satisfaction.
• Monitor KPIs such as return rates, processing times, and resolution rates, and implement corrective actions as needed.
• Train, mentor, and evaluate team members, fostering a high-performance culture and ensuring adherence to company policies and safety regulations.
• Collaborate with other departments, including customer service, warehousing, and quality control, to streamline reverse logistics workflows.
• Manage inventory of returned products, ensuring accurate record-keeping and proper handling.
• Identify and resolve operational issues and bottlenecks, implementing continuous improvement initiatives.
• Prepare reports on team performance, process efficiency, and cost analysis for management.
• Stay updated on industry best practices and emerging technologies in reverse logistics.

Skills

Leadership

Analytical thinking

Communication

Team management

Problem solving

Data-driven decisions

Education

Bachelor’s degree in Logistics or related field

Tools

WMS

Job description

JINGDONG Logistics is seeking a Reverse Logistics Team Lead to manage daily operations of the returns, exchanges, and repair workflows. You will lead a team, drive process improvements, and collaborate with cross-functional teams to enhance efficiency and customer satisfaction.

The role requires 3+ years in reverse logistics with leadership exposure and a solid understanding of WMS and data-driven decision making. Join a fast-paced, growth-oriented environment in Lombardia, Italy.