Retail Sales Associate — Customer Service Pro (Caserta)

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Aversa; On-site; EUR 12,000 - 21,000; Part time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Italy (Caserta area) seeks a friendly sales associate to greet customers, highlight products, and provide informed guidance on merchandise. Learn product features, support promotions, and deliver premier service with a positive, energetic attitude.

The role emphasizes customer engagement, POS operations, inventory upkeep, and teamwork. No prior experience required; HS diploma preferred. Hours are flexible and may include weekends/holidays.

Qualifications

• Basic knowledge of products and merchandise.
• Retail experience preferred but not required.
• Strong interpersonal and communication skills; read/write and interpret documents.
• Ability to communicate on the telephone with proper etiquette.

Responsibilities

• CUSTOMER SERVICE — Proactively engage customers and make a connection.
• Ask questions and listen to customer needs.
• Direct customers to merchandise and inform about events, promotions, and STAR card.
• Provide premier customer service and build respectful relationships.
• Maintain store appearance and assist with inventory duties.
• Cross-sell and upsell products; use POS system for transactions.

Skills

Customer service

Interpersonal skills

Communication skills

Multi-tasking

Education

High school diploma

Tools

POS system

Job description

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Italy (Caserta area) seeks a friendly sales associate to greet customers, highlight products, and provide informed guidance on merchandise. Learn product features, support promotions, and deliver premier service with a positive, energetic attitude.

The role emphasizes customer engagement, POS operations, inventory upkeep, and teamwork. No prior experience required; HS diploma preferred. Hours are flexible and may include weekends/holidays.