SALES ASSOCIATE

Navy Exchange Service Command; Catania; In loco; EUR 24.000 - 31.000; Tempo pieno

Descrizione del lavoro

Navy Exchange Service Command at Sigonella, Italy seeks a Sales Associate to be the face of our retail team and assist customers with knowledge and professionalism.

You will learn product details, highlight our brand, and deliver educational service that strengthens relationships with U.S. military families. This role emphasizes a positive, energetic attitude and customer-focused service.

Competenze

• Basic product knowledge and ability to explain features.
• Retail experience preferred but not required.
• Strong reading, writing and verbal communication skills.
• Basic math for cash handling and transactions.
• Ability to multi-task and work as part of a team.

Mansioni

• Provide proactive customer service and build rapport with shoppers.
• Ask questions to understand customer needs and upsell where appropriate.
• Direct customers to merchandise and inform about promotions and events.
• Operate POS system, handle cash, and process transactions accurately.
• Maintain store appearance and assist with inventory and paperwork.

Conoscenze

Product knowledge

Retail experience

Communication skills

Math skills

Reasoning ability

Formazione

High school diploma or equivalent

Descrizione del lavoro

Job Description - SALES ASSOCIATE (260003C1)

Job Description

SALES ASSOCIATE

Job Number

260003C1

Location

This position is open to U.S. citizens who are Active Duty Members and family members of U.S. Military or Civilian personnel currently assigned to Sigonella, Catania, Italy.

Job Summary

As a sales associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities

• Customer service - Proactively engage and make a connection with customers.
• Asking questions and listening to customer's needs.
• Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card.
• Provide premier customer service.
• Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes.
• Organization - Maintaining store appearance.
• Sales - Cross-selling products and knowing layout of the store.
• Make suggestions to customer on latest trends and current promotions based on customer's individual needs.
• Upselling products.
• Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs.
• Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer.
• Completing various forms of paperwork reports and reconciliation.
• Inventory - Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories.
• Dependability - Adherence to assigned work schedule. Accurate and complete follow through on work assignments.
• Other Duties as assigned.

Qualifications

• Product Knowledge - Basic knowledge of products merchandise
• Experience - Retail experience preferred but not required
• Communication Skills - Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette.
• Mathematical Skills - Basic math functions such as addition subtraction multiplication and division.
• Reasoning Ability - Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

No experience required. High school graduate or equivalent preferred.

Physical Demands and Work Environment

This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.

Other Skills

Enthusiastic friendly and energetic with a desire to provide outstanding service.

Work Hours

Available to work a variety of hours which may include early mornings evenings weekends and holidays.