Retail Digital Operations Project Manager

Bvlgari; Roma; In loco; EUR 45.000 - 55.000; Tempo pieno

Descrizione del lavoro

Bulgari is seeking a Retail Digital Operations Project Manager in Rome to drive the evolution of the Retail Digital ecosystem. You will oversee deployment and optimization of digital solutions across the global retail network, translating business needs into scalable, high-impact initiatives.

You will report to the Retail Digital Operations Manager and collaborate with multiple functions to elevate client experience and store operations while contributing to the Maison’s retail transformation

Competenze

• 7–8 years of experience in Digital Transformation, Omnichannel or Digital Project Management.
• Master’s Degree in Management Engineering (preferred) or related disciplines.
• Proven experience managing cross-functional projects at an international level.
• Strong understanding of retail operations and omnichannel processes.
• Excellent analytical skills (Excel, Power BI).
• Fluency in English; additional languages are a plus.

Mansioni

• Lead end-to-end Retail Digital projects from requirements gathering to deployment and post-launch optimization.
• Contribute to the Retail Digital Operations roadmap and align with business priorities.
• Drive rollout, adoption and evolution of digital tools across the global DOS network.
• Collaborate with Retail, IT, Finance, High End and other functions to improve processes.
• Gather feedback from Markets and boutiques to design user-centric digital solutions.
• Monitor project performance, user adoption and KPIs to identify improvements.
• Support evolution of retail processes to enhance client experience and operations.

Conoscenze

Fluent English

Excel

Power BI

Formazione

Master’s Degree in Management Engineering or related

Descrizione del lavoro

Within the Omnichannel department based in Rome, we are seeking a Retail Digital Operations Project Manager.

Reporting to the Retail Digital Operations Manager, the selected candidate will support the evolution of Bvlgari’s Retail Digital ecosystem, driving the implementation, adoption and continuous improvement of digital solutions across the global retail network.

Acting as a key point of reference between central and local stakeholders, the selected candidate will oversee the deployment and optimization of Retail Digital solutions worldwide, translating business needs into scalable solutions and ensuring the successful execution of strategic initiatives aimed at elevating client experience, enhancing store operations and supporting the Maison’s retail transformation journey.

Key Responsibilities

• Lead and coordinate end-to-end Retail Digital projects, from requirements gathering and planning through deployment and post-launch optimization;
• Contribute to the definition, prioritization, and maintenance of the Retail Digital Operations roadmap for the assigned area, ensuring alignment with business priorities and strategic objectives;
• Drive the rollout, adoption, and continuous evolution of digital tools and omnichannel services across the global DOS network;
• Partner closely with Retail, IT, Finance, High End, and other corporate functions to identify opportunities for process enhancement and operational excellence;
• Gather and consolidate feedback from Markets and boutiques, promoting a user-centric approach in the design and enhancement of digital solutions;
• Monitor project performance, user adoption and operational KPIs, identifying opportunities for continuous improvement;
• Support the evolution of retail processes to enhance client experience and operational excellence.

Profile

• At least 7-8 years of experience in Digital Transformation, Omnichannel or Digital Project Management, preferably within luxury, fashion or premium consumer brands
• Master’s Degree in Management Engineering (preferred), Business Administration, Economics, or related disciplines
• Proven experience managing cross-functional projects involving business and technology stakeholders at an international level
• Strong understanding of retail operations and omnichannel processes
• Excellent analytical skills (Excel, Power BI)
• Fluency in English; proficiency in additional languages will be considered a plus
• Client-centric and results-driven mindset
• Collaborative and proactive approach
• Strong autonomy, ownership, and accountability
• Ability to combine strategic vision with hands-on operational execution
• Strong change orientation and continuous improvement mindset
• Effective communication and stakeholder coordination skills in a cross-functional environment
• Data-driven and analytical approach to decision-making
• High attention to detail and strong focus on execution quality and brand consistency

For new joiners in this role in Italy, the initial annual gross salary is EUR 50.000.

This salary has been determined on the basis of objective and gender-neutral criteria and corresponds to the compensation normally granted for this position at the time of publication of this job posting. Actual compensation may vary depending on factors such as your unique combination of experience and skills, seniority, and current organizational needs.

This role also provides for participation in a bonus scheme, at Bulgari’s discretion, based on factors such as individual and/or company performance.

In addition to the benefits provided by law, further benefits may be granted in accordance with current company policies.

The employment relationship will be governed by the provisions of the applicable national collective bargaining agreement (CCNL) and the supplementary company agreement, as applied by Bulgari in Italy.