Remote Italian-English Travel Support Specialist

RateHawk; Italia; Remote; EUR 28,000 - 45,000; Full time

Benefits offered by this job

Remote work

Bonus scheme

Training & development

Job summary

RateHawk is hiring a Local Support Specialist to assist B2B partners in Italian and English, working remotely from Italy. You will manage inquiries, bookings changes, and escalations with a focus on clear communication and fast resolutions.

The role emphasizes proactive problem-solving, empathy, and collaboration with other departments to ensure smooth service delivery and partner satisfaction. A dynamic, growth-oriented travel-tech team awaits your contribution.

Qualifications

• Fluency in Italian and English, written and spoken.
• Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a plus.
• Ability to handle multiple tasks and maintain composure under pressure.

Responsibilities

• Help Our Partners: take calls, provide initial advice and updates to B2B partners in Italian and English.
• Be Transparent & Customer-Centric: communicate honestly and drive partner satisfaction.
• Handle Tickets & Escalations: manage tickets, follow up on escalations, and work on resolutions.

Skills

Italian fluency

English fluency

Customer service

Communication skills

Problem solving

Tools

CRM software

Job description

RateHawk is hiring a Local Support Specialist to assist B2B partners in Italian and English, working remotely from Italy. You will manage inquiries, bookings changes, and escalations with a focus on clear communication and fast resolutions.

The role emphasizes proactive problem-solving, empathy, and collaboration with other departments to ensure smooth service delivery and partner satisfaction. A dynamic, growth-oriented travel-tech team awaits your contribution.