Account Manager, Lombardy Commercial Italy Ratehawk

Emerging Travel Group; Lombardia; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Remote work flexibility

Flexible schedules

Corporate English school

Hotel/travel discounts

Job summary

Emerging Travel Group is seeking an Account Manager to maintain and expand our partner network in Lombardy. You will manage B2B relationships, drive business development, and collaborate with sales to grow opportunities while ensuring top-tier partner support.

The role requires fluent Italian and intermediate English, 3+ years in full sales lifecycle with travel/IT/e-commerce exposure, and willingness to travel up to 50% with a car. Flexible remote options are available.

Qualifications

• Minimum 3 years in full sales lifecycle focusing on B2B account management in travel IT or e-commerce is a plus.
• Fluent in Italian and intermediate English.
• Willingness to travel 40-50% and have a car for business trips.

Responsibilities

• Expand and consolidate presence in the assigned territory in Lombardy;
• Maintain and develop relationships with signed partners (tour operators, travel agencies, TMCs, OTAs);
• Collaborate with sales to identify and grow opportunities;
• Provide system training to partners;
• Position the brand through product presentations and networking events;
• Handle incidents and ensure partner support;
• Oversee transaction processing accuracy;
• Travel 40–50% of the time for meetings and events;
• Provide market and competitive analysis;
• Deliver regular reporting via CRM and internal systems;
• Develop API deals with partners.

Skills

Account management

B2B sales

Business development

Analytical skills

Excel / dashboards

Job description

RateHawk is part of Emerging Travel Group — a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

As an Account Manager, you will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market.

This is a remote vacancy open to candidates residing in Lombardy, Italy.

Job Responsibilities:

• Expand and consolidate presence in the assigned territory;
• Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;
• Collaborate with the sales team to identify and grow opportunities within the territory;
• Follow-up with existing and new partners in order to provide system training;
• Position the brand within the travel trade through ongoing product presentations and networking events;
• Address incident issues, ensuring partners support;
• Payments control: oversee and ensure accuracy in transaction processing;
• Spend approximately 40%-50% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• Provide market & competitive environment analysis;
• Provide regular comprehensive reporting through CRM and internal systems;
• Maximize and develop API deals with the potential and existing partners.
• Relevant Experience. Minimum of 3 years of successful experience in the full sales life cycle with a focus on business development and account management of B2B companies. Experience within the travel, IT, or e-commerce industries would be a plus;
• Language knowledge. Fluent in Italian and Intermediate English;
• Travel Requirements. Up to 40%-50% of travel time may be required;
• Car is mandatory for business trips;
• Analytical Skills. Used to data-driven decision-making, metrics-driven and good with numbers, Excel, and dashboards;
• Personal Skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with the fast-changing business environment, teamplayer;
• International Mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence;
• Competence in API technology deals is a plus.

We offer you

• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day without loss of compensation.

Emerging Travel Group is a global travel-tech company whose brands have been operating in over220 source markets since 2010. We specialize in developing advanced online booking platformsfor all types of clients — from individual tourists to travel agents and companies organizingbusiness trips. Our solutions empower hoteliers to effortlessly showcase their accommodations,boosting visibility and attracting a broader audience.

Our mission is to create, distribute, and operate the most convenient travel products. Weconstantly innovate and break the rules of the highly complex travel industry to make travelmore widely available for individuals, more rewarding for professionals, and simpler foreveryone.