Remote Italian Customer Support Specialist — Greece-based

Cbtalents; Milano; Remoto; EUR 26.000 - 38.000; Tempo pieno

Descrizione del lavoro

Cbtalents is hiring an Italian-speaking Customer Support Representative for a Greece-based international project. The role involves assisting Italian-speaking customers via phone and digital channels, handling inquiries, and delivering a professional experience.

Remote position within Greece with relocation support available. Candidates may be based in Greece or relocate; native Italian and English proficiency required, along with strong communication and problem-solving skills.

Competenze

• Native-level or C1 Italian proficiency.
• B2 English proficiency or higher.
• Strong verbal and written communication skills.
• Ability to work remotely from Greece.
• Proactive and customer-focused mindset.

Mansioni

• Assist customers via phone and digital channels.
• Respond to inquiries professionally and efficiently.
• Identify customer needs and provide accurate information.
• Resolve issues with empathy and a customer-focused approach.
• Escalate complex cases when necessary.
• Follow procedures and quality guidelines.
• Maintain high standard of customer experience.

Conoscenze

Italian (C1)

English (B2)

Verbal communication

Written communication

Problem solving

Remote work

Descrizione del lavoro

Cbtalents is hiring an Italian-speaking Customer Support Representative for a Greece-based international project. The role involves assisting Italian-speaking customers via phone and digital channels, handling inquiries, and delivering a professional experience.

Remote position within Greece with relocation support available. Candidates may be based in Greece or relocate; native Italian and English proficiency required, along with strong communication and problem-solving skills.