Italian-speaking Customer Support Representative

Cbtalents; Milano; Remoto; EUR 26.000 - 38.000; Tempo pieno

Descrizione del lavoro

Cbtalents is hiring an Italian-speaking Customer Support Representative for a Greece-based international project. The role involves assisting Italian-speaking customers via phone and digital channels, handling inquiries, and delivering a professional experience.

Remote position within Greece with relocation support available. Candidates may be based in Greece or relocate; native Italian and English proficiency required, along with strong communication and problem-solving skills.

Competenze

• Native-level or C1 Italian proficiency.
• B2 English proficiency or higher.
• Strong verbal and written communication skills.
• Ability to work remotely from Greece.
• Proactive and customer-focused mindset.

Mansioni

• Assist customers via phone and digital channels.
• Respond to inquiries professionally and efficiently.
• Identify customer needs and provide accurate information.
• Resolve issues with empathy and a customer-focused approach.
• Escalate complex cases when necessary.
• Follow procedures and quality guidelines.
• Maintain high standard of customer experience.

Conoscenze

Italian (C1)

English (B2)

Verbal communication

Written communication

Problem solving

Remote work

Descrizione del lavoro

Location: Greece
Work Model: Remote, Greece-based
Employment Type: Full-time
Language Requirement: Italian and English

About The Role

We are hiring an Italian-speaking Customer Support Representative to join an international customer service project based in Greece.

In this role, you will support Italian-speaking customers through phone and digital channels, assist with general inquiries, resolve customer issues efficiently, and provide a professional and positive customer experience.

This is a remote position within Greece. Candidates may already be based in Greece or be open to relocating, with relocation support available

Responsibilities

• Assist customers through phone and digital support channels
• Respond to customer inquiries professionally and efficiently
• Identify customer needs and provide accurate information
• Resolve customer issues with empathy and a customer-focused approach
• Escalate complex cases when necessary
• Follow established procedures and quality guidelines
• Maintain a high standard of customer experience

These responsibilities generalize the project's actual phone/digital support, issue resolution, escalation, and quality-process duties without tying the post to the specific end client.

Requirements

• Native-level or C1 Italian
• B2 English or higher
• Strong verbal and written communication skills
• Comfortable using computers and digital applications
• Customer-focused and solution-oriented mindset
• Good communication and problem-solving skills
• Able to work remotely from Greece

The source specifically requires Italian at native/C1 level and English B2.