Remote European Immuno Diagnostics Hardware Specialist

Danaher Corporation; Perugia; Remote; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Enhanced pension plan

Ticket Restaurant

Supplementary health insurance

Bonus / incentive pay

Remote-based role

Competitive salary and benefits

Job summary

Beckman Coulter is seeking a Hardware and Application Immuno System Technical Support Specialist to provide expert support for diagnostic hardware across Europe. The role emphasizes on-site or remote assistance, with a focus on instrumentation and immunoassay systems, and aims to drive service efficiency and high customer satisfaction.

You will monitor support metrics, collaborate with cross-functional teams, and travel up to ~70% within Europe, while benefitting from a remote-based role and

Qualifications

• Associate’s or Bachelor’s degree in a related field.
• Minimum 3 years of technical support experience with hardware systems in diagnostics/medical devices.
• Strong understanding of installation, maintenance, troubleshooting, and repair of diagnostic hardware.
• Excellent problem-solving skills to diagnose and resolve complex hardware issues.
• Strong verbal and written communication skills in English and Italian.
• Willingness to travel up to ~70% within Europe.
• Remote-based role environment.
• Customer-focused mindset.

Responsibilities

• Provide expert-level technical support for diagnostic hardware systems (instruments, devices, peripherals).
• Respond to customer inquiries with on-site or remote support when needed.
• Maintain deep product knowledge of the diagnostic hardware line and common issues.
• Monitor and analyze support metrics to identify trends and improvement opportunities.
• Pro-active actions to improve service efficiency and cost of parts across Europe.
• Travel within Europe as required.

Skills

Hardware diagnostics

Troubleshooting

Customer support

English & Italian

Travel readiness

Education

Associate’s or Bachelor’s degree in a related field

Tools

Immunoassay systems

Job description

Beckman Coulter is seeking a Hardware and Application Immuno System Technical Support Specialist to provide expert support for diagnostic hardware across Europe. The role emphasizes on-site or remote assistance, with a focus on instrumentation and immunoassay systems, and aims to drive service efficiency and high customer satisfaction.

You will monitor support metrics, collaborate with cross-functional teams, and travel up to ~70% within Europe, while benefitting from a remote-based role and