Remote Europe Immuno Diagnostics Hardware Expert

Danaher Corporation; Catania; Remote; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Enhanced pension plan

Ticket Restaurant

Supplementary health insurance

Bonus 10% of base salary

Remote-based role

Zusammenfassung

Beckman Coulter is seeking a Hardware and Application Immuno System Technical Support Specialist to provide expert support for diagnostic hardware across Europe. You will troubleshoot complex issues and offer on-site or remote assistance while building deep product knowledge of immunoassay systems.

The role emphasizes monitoring support metrics, collaborating with cross-functional teams, and proactive improvements to service efficiency and parts usage, with travel up to ~70% within Europe.

Qualifikationen

• Associate’s or Bachelor’s degree in a related field.
• Minimum 3 years of technical support experience with hardware systems in diagnostics/medical devices.
• Strong understanding of installation, maintenance, troubleshooting, and repair of diagnostic hardware.
• Excellent problem-solving skills to diagnose and resolve complex hardware issues.
• Strong verbal and written communication skills in English and Italian.
• Willingness to travel up to ~70% within Europe.
• Remote-based role environment.
• Customer-focused mindset.
• Proactive problem-solving.
• Hardware systems expertise in diagnostic instruments and peripherals.
• Experience with installation, maintenance, troubleshooting, and repair of diagnostic equipment.
• Immunoassay system knowledge is a plus.

Aufgaben

• Provide expert-level technical support for diagnostic hardware across Europe, on-site or remote.
• Monitor support metrics and identify trends and improvement opportunities.
• Pro-active actions to improve service efficiency and cost of parts across Europe.
• Maintain deep product knowledge of the diagnostic hardware line and common issues.
• Collaborate with cross-functional teams to optimize service efficiency and parts usage.

Kenntnisse

English language

Italian language

Customer-oriented mindset

Problem-solving

Technical support experience

Travel readiness

Ausbildung

Associate’s or Bachelor’s degree in a related field

Tools

Diagnostic hardware tools

Jobbeschreibung

Beckman Coulter is seeking a Hardware and Application Immuno System Technical Support Specialist to provide expert support for diagnostic hardware across Europe. You will troubleshoot complex issues and offer on-site or remote assistance while building deep product knowledge of immunoassay systems.

The role emphasizes monitoring support metrics, collaborating with cross-functional teams, and proactive improvements to service efficiency and parts usage, with travel up to ~70% within Europe.