Europe Diagnostic Hardware Support Specialist (Remote)

Danaher Corporation; Bolzano; Remote; EUR 45,000 - 75,000; Full time

Benefits offered by this job

Remote-based role

Enhanced pension plan

Ticket Restaurant

Supplementary health insurance

Bonus / incentive pay (10% of base)

Competitive benefits package

Job summary

Beckman Coulter is seeking a Hardware and Application Immuno System Technical Support Specialist to provide expert support for diagnostic hardware across Europe. You will troubleshoot, offer on-site or remote assistance, and stay current on immunoassay instrumentation.

The role emphasizes customer satisfaction, metric monitoring, and cross-functional collaboration, with travel up to 70% within Europe and a remote-based environment.

Qualifications

• Associate’s or Bachelor’s degree in a related field.
• Minimum 3 years of technical support experience with hardware systems in diagnostics/medical devices.
• Strong understanding of installation, maintenance, troubleshooting, and repair of diagnostic hardware.
• Excellent problem-solving skills to diagnose and resolve complex hardware issues.

Responsibilities

• Provide expert-level technical support for diagnostic hardware systems (instruments, devices, peripherals).
• Respond to customer inquiries with on-site or remote support when needed.
• Maintain deep product knowledge of the diagnostic hardware line and common issues.
• Monitor and analyze support metrics to identify trends and improvement opportunities.
• Pro-active actions to improve service efficiency and cost of parts across Europe.

Skills

Technical support

Diagnostic hardware

English & Italian

Problem solving

Customer focus

Education

Associate's or Bachelor's degree

Job description

Beckman Coulter is seeking a Hardware and Application Immuno System Technical Support Specialist to provide expert support for diagnostic hardware across Europe. You will troubleshoot, offer on-site or remote assistance, and stay current on immunoassay instrumentation.

The role emphasizes customer satisfaction, metric monitoring, and cross-functional collaboration, with travel up to 70% within Europe and a remote-based environment.