Remote: EMEA Service Training & Education Programs Manager

Beckman Coulter - Diagnostics; Cologno Monzese; In loco; EUR 56.000 - 83.000; Tempo pieno

Vantaggi offerti da questo lavoro

Enhanced pension plan contributions

Ticket Restaurant

Supplementary health insurance

Descrizione del lavoro

Beckman Coulter Diagnostics is seeking a Service Training & Customer Education Programs Manager for the EMEA region. This remote role focuses on designing scalable learning solutions to strengthen service capabilities and drive product adoption across multiple countries.

The position reports to the Senior Director, Service Transformation Office EMEA and collaborates with Global Training Teams, Marketing, and learning partners to improve customer experience and clinical outcomes.

Competenze

• Bachelor’s degree in Business, Education, Learning & Development, Engineering, or related field.
• Minimum 5 years of experience in Training, Learning & Development, Customer Education, Service Enablement, or related function.
• Experience designing and managing training programs across multiple countries and stakeholders.
• Proven project management and stakeholder management skills.
• Strong written and verbal communication skills in English.

Mansioni

• Design and lead Service Training and Customer Education programs across the EMEA region.
• Develop scalable learning strategies, curricula, and learning pathways covering both technical and professional capabilities.
• Drive the adoption of modern learning approaches, including digital, blended, and on-demand learning solutions.
• Ensure training and education programs align with business priorities, customer needs, and service objectives.
• Coordinate training delivery through internal and external partners, trainers, and subject matter experts.

Conoscenze

Communication skills

Project management

Stakeholder management

English proficiency

Formazione

Bachelor's degree in Business, Education, Learning & Development, Engineering, or related field

Strumenti

Learning Management Systems (LMS)

Digital learning platforms

Descrizione del lavoro

Beckman Coulter Diagnostics is seeking a Service Training & Customer Education Programs Manager for the EMEA region. This remote role focuses on designing scalable learning solutions to strengthen service capabilities and drive product adoption across multiple countries.

The position reports to the Senior Director, Service Transformation Office EMEA and collaborates with Global Training Teams, Marketing, and learning partners to improve customer experience and clinical outcomes.