Remote Account Manager, Restaurant Tech Growth (Italy)

OpenTable; Toscana; Remote; EUR 43,000 - 53,000; Full time

Benefits offered by this job

26 days paid vacation

Parental leave

Mental health support

SpringHealth therapy

Headspace access

Travel across territory

Job summary

OpenTable in Italy is seeking an Account Manager based in Florence to manage a portfolio of restaurant partners through onboarding, adoption, retention, renewal and growth. You will help partners leverage OpenTable technology to optimize reservations, guest experiences, and business performance.

This remote role requires regular travel across the territory and close collaboration with cross-functional teams to deliver superior customer outcomes. The position is a 12-month fixed-term contract.

Qualifications

• 5+ years of experience in account management or related customer-facing roles.
• Fluent in Italian and English with strong communication skills.
• Demonstrated ability to understand customer objectives, handle objections, and influence decisions.
• Strong organizational and analytical skills for field-based work.
• Proficiency with Google Workspace and Salesforce.

Responsibilities

• Manage a portfolio of restaurant partners across onboarding, adoption, retention, renewal, and growth.
• Build trusted relationships through regular meetings and site visits across the territory.
• Help customers configure OpenTable to optimize reservation flow and install reservation links on websites.
• Identify opportunities for marketing solutions and support contract renewals.
• Coordinate with Technical Support, Marketing, Product and other teams to resolve issues and deliver outcomes.
• Capture feedback and industry insights to support product improvements.

Skills

Account management

Italian language

English language

Education

Bachelor’s degree or equivalent

Tools

Google Workspace

Salesforce

Job description

OpenTable in Italy is seeking an Account Manager based in Florence to manage a portfolio of restaurant partners through onboarding, adoption, retention, renewal and growth. You will help partners leverage OpenTable technology to optimize reservations, guest experiences, and business performance.

This remote role requires regular travel across the territory and close collaboration with cross-functional teams to deliver superior customer outcomes. The position is a 12-month fixed-term contract.