Receptionist Front-Office

Della Calza Spa & Foresteria; Italia; In loco; EUR 25.000 - 38.000; Tempo pieno

Descrizione del lavoro

Della Calza Spa & Foresteria in Florence, Tuscany, Italy, seeks a Front Desk Agent to greet guests, manage check-in/check-out, and handle reservations with a focus on hospitality excellence.

The role requires excellent English (B2+), French and/or German (B2+), plus familiarity with OTA channels and reservation systems. Weekend coverage and attention to detail are essential for this luxury property.

Competenze

• High school diploma or degree in tourism or languages preferred.
• At least 1 year of experience in hotels of the same or higher category.
• Excellent command of English (B2 or higher).
• Excellent command of French and/or German (B2 or higher).
• Knowledge of a third foreign language is a plus.
• Familiarity with main OTA channels and reservation systems.

Mansioni

• Welcome guests with professionalism and courtesy; provide a warm, personalized welcome.
• Manage check-in and check-out procedures accurately and efficiently.
• Provide information about property services, city and local events.
• Handle reservations via the property's management software.
• Maintain arrival and departure records and assist other departments to ensure guest satisfaction.
• Resolve complaints or requests promptly and effectively; keep reception area tidy and presentable.

Conoscenze

Customer service

Multilingual communication

Team collaboration

Problem solving

Stress management

Attention to detail

Formazione

High school diploma or Tourism/Languages degree

Strumenti

Reservation systems

OTA platforms

PMS (Property Management System)

Descrizione del lavoro

Role Objective

The Front Desk Agent represents the first point of contact for our guests, playing a key role in providing a warm, efficient and personalized welcome. The selected candidate will be responsible for managing check-in and check-out operations, managing reservations and assisting guests throughout their entire stay.

Main Responsibilities

• Welcome guests with professionalism, courtesy and attention.
• Manage check-in and check-out procedures in a timely and accurate manner.
• Provide detailed information about the property's services, the city and local events.
• Manage telephone and online reservations through the property's management software.
• Keep arrival and departure records up to date.
• Collaborate with other departments to ensure maximum guest satisfaction.
• Handle complaints or special requests with quick and effective solutions.
• Ensure that the reception area and information materials are tidy and presentable.

Mandatory Requirements

• High school diploma or degree in tourism/languages (preferred qualification).
• At least 1 year of experience in hotels of the same or higher category.
• Excellent command of English (B2 level or higher).
• Excellent command of French and/or German (B2 level or higher).
• Knowledge of a third foreign language will be considered a plus.
• Familiarity with the main OTA channels and reservation systems.

Technical Skills and Soft Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving skills and ability to manage stress.
• Attention to detail and accuracy in administrative tasks.
• Ability to work in a team and collaborate with different departments.
• Flexibility in working hours, including weekends and public holidays.
• Discretion, reliability and strong customer orientation.
• Passion for hospitality and commitment to service excellence.

Why Join Our Team?

• Become part of a dynamic and growing group in the heart of Florence.
• Gain professional experience in a luxury property focused on quality and attention to detail.
• Work in a stimulating and collaborative environment focused on service excellence.
• We offer a competitive compensation package and concrete opportunities for professional growth.

Receptionist front-office Tuscany, Italy