Receptionist front-office

Della Calza SPA & Foresteria; Toscana; In loco; EUR 21.000 - 27.000; Tempo pieno

Descrizione del lavoro

Della Calza SPA & Foresteria in Florence seeks a Front Desk Agent to join the Front Office team. The role involves managing check-in/check-out, reservations, and guest assistance to ensure a warm, efficient, and personalized welcome.

The candidate should have a high school diploma or degree in tourism/languages, at least 1 year of hotel experience, and fluency in English (B2+) plus French and/or German (B2+). Knowledge of OTA channels and reservation systems is a plus.

Competenze

• High school diploma or degree in tourism/languages is preferred.
• At least 1 year of experience in hotels of the same or higher category.
• Excellent command of English (B2 level or higher) and French and/or German (B2 or higher).

Mansioni

• Welcome guests with professionalism and courtesy.
• Manage check-in and check-out procedures in a timely and accurate manner.
• Provide information about the property, the city and local events.
• Handle telephone and online reservations through the property’s management software.
• Keep arrival and departure records up to date.
• Collaborate with other departments to ensure guest satisfaction.
• Respond to complaints or special requests with quick, effective solutions.
• Maintain a tidy and presentable reception area and materials.

Conoscenze

Customer focus

Communication skills

Teamwork

Stress management

Formazione

High school diploma or degree in tourism/languages

Strumenti

Reservation software

OTA channels

Descrizione del lavoro

Who We Are

We are a renowned group in the wellness and hospitality sector in Florence. For one of our properties we are looking for, we are looking for a Front Desk Agent to join our Front Office team.

Role Objective

The Front Desk Agent represents the first point of contact for our guests, playing a key role in providing a warm, efficient and personalized welcome. The selected candidate will be responsible for managing check-in and check-out operations, managing reservations and assisting guests throughout their entire stay.

Main Responsibilities

• Welcome guests with professionalism, courtesy and attention.
• Manage check-in and check-out procedures in a timely and accurate manner.
• Provide detailed information about the property’s services, the city and local events.
• Manage telephone and online reservations through the property’s management software.
• Keep arrival and departure records up to date.
• Collaborate with other departments to ensure maximum guest satisfaction.
• Handle complaints or special requests with quick and effective solutions.
• Ensure that the reception area and information materials are tidy and presentable.

Mandatory Requirements

• High school diploma or degree in tourism/languages (preferred qualification).
• At least 1 year of experience in hotels of the same or higher category.
• Excellent command of English (B2 level or higher).
• Excellent command of French and/or German (B2 level or higher).
• Knowledge of a third foreign language will be considered a plus.
• Familiarity with the main OTA channels and reservation systems.

Technical Skills and Soft Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving skills and ability to manage stress.
• Attention to detail and accuracy in administrative tasks.
• Ability to work in a team and collaborate with different departments.
• Flexibility in working hours, including weekends and public holidays.
• Discretion, reliability and strong customer orientation.
• Passion for hospitality and commitment to service excellence.

Why Join Our Team?

Become part of a dynamic and growing group in the heart of Florence. Gain professional experience in a luxury property focused on quality and attention to detail. Work in a stimulating and collaborative environment focused on service excellence. We offer a competitive compensation package and concrete opportunities for professional growth. If you are passionate about high-level hospitality and wish to contribute to creating memorable experiences for our guests, become a fundamental part of the success of our property.