Reception Agent

ibis, ibis Styles, ibis budget; Roma; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Carte sconti Accor

Formazione continua

Opportunità di crescita

Planet 21 CSR

Job summary

ibis, parte del gruppo Accor, cerca un Reception Agent a Roma. Accoglie gli ospiti dall'arrivo alla partenza, garantendo un soggiorno memorabile, gestendo check-in/check-out e richieste.

Si richiede orientamento al servizio, esperienza è un asset, conoscenza di Opera o sistemi simili, buona conoscenza dell'inglese e altre lingue sono un plus. Offriamo formazione, tariffe scontate e opportunità di crescita.

Qualifications

• Personalità orientata al servizio è essenziale.
• L'esperienza è un asset.
• Precedente esperienza con Opera o sistemi correlati.
• Inglese fluente, ulteriori lingue sono un plus.

Responsibilities

• Accoglie gli ospiti dall'arrivo al soggiorno, controlla i check-in e svolge il check-out con un servizio eccezionale.
• Prestare attenzione a offrire un'esperienza personalizzata per ogni ospite.
• Promuovere i servizi dell'hotel e individuare opportunità per migliorare il soggiorno.

Skills

Servizio orientato al cliente

Inglese fluente

Altre lingue utili

Esperienza in customer service

Tools

Opera PMS

Job description

Descrizione dell'azienda

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Descrizione del lavoro

Reception Agent

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What Is In It For You

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifiche

Your Experience And Skills Include

• Service focused personality is essential
• experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English
• additional languages are a plus

Informazioni aggiuntive

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Your Team And Working Environment

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.