Railway Customer Success & After-Sales Engineer

Sécheron SA; Verona; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

On-site work

Lunch voucher

Welfare benefits

Flexible working hours

Job summary

Sécheron Hasler Group in Italy is seeking an experienced engineering professional to lead customer service projects in railway systems. You will coordinate with R&D, production and service teams to deliver refurbishment and on-site support, managing technical and commercial offers.

You will require an engineering degree and 5+ years in systems engineering or project management, with fluency in English and Italian, and the ability to work autonomously in a cross-functional environment.

Qualifications

• Engineering degree in electricity, telecommunications, industrial, mechanical or similar or railway sector experience.
• 5+ years of experience in systems engineering, project management, or development.
• Fluency in English and Italian; French and German are a plus.
• Ability to manage technical and commercial aspects of offers independently.
• Effective communication with customers and cross-functional teams.
• Autonomous, proactive and able to prioritise tasks with minimal supervision.
• Team-oriented mindset with balanced interpersonal skills.
• Desirable knowledge or interest in cybersecurity.

Responsibilities

• Manage CS project activities from offer to execution, including variation orders, training and on-site support.
• Prepare and present refurbishment and technical service offers, especially for obsolete or third-party replacements.
• Act as the primary interface with customers for technical issues, claims and support requests.
• Coordinate internally with R&D, system engineering, production and repair teams to resolve issues and ensure project delivery.
• Support sales in refurbishment projects and provide technical input for customer solutions.
• Contribute to obsolete product management in collaboration with product management and other stakeholders.
• Deliver training sessions or perform on-site investigations when required.
• Communicate project status and updates to customers, internal teams and management.

Skills

Project management

Systems engineering

Cross-functional teams

Languages: English & Italian

Multilingual

Education

Engineering degree

Job description

Sécheron Hasler Group in Italy is seeking an experienced engineering professional to lead customer service projects in railway systems. You will coordinate with R&D, production and service teams to deliver refurbishment and on-site support, managing technical and commercial offers.

You will require an engineering degree and 5+ years in systems engineering or project management, with fluency in English and Italian, and the ability to work autonomously in a cross-functional environment.