Customer Support Engineer

Sécheron SA; Lombardia; Hybrid; EUR 42,000 - 52,000; Full time

Job summary

Sécheron SA in Milan, Italy, seeks a Technical Customer Support Engineer to support clients in France and Italy, handle project documentation, and assist with product selection and configuration.

The candidate will have a minimum of 3 years in technical customer support in railway or power electrical sectors, RAMS exposure is a plus. Fluency in English, French and Italian is required, with willingness to travel (1x/month in France/Italy, 4x/year to Geneva).

Qualifications

• Minimum 3 years successful experience as technical customer support in the field of railway or power electrical.
• Experience in RAMS is a plus.
• Fluent in English, French and Italian.
• Other language is a plus.
• Capability to create strong relationship with clients
• Technical reports & documentation writing
• Ready to travel frequently (1x/month) in France and Italy, plus 4x/year to headquarter in Geneva.

Responsibilities

• Technical support to clients in France and Italy.
• Project technical documentation, standard conformity verification.
• Study of customer specification and product selection/configuration.
• After sales and quality support.
• Technical interface between the customers and the Geneva head office.

Skills

Technical support

Railway power systems

RAMS

Client relationships

Documentation writing

Travel readiness

Job description

Milan, Metropolitan City of Milan, Italy

Customer Support Engineer

With over 140 years of Swiss engineering heritage, Sécheron Hasler Group is a global leader in high-power electrical and electronic equipment. Our solutions power railways, renewable energy, DC and AC networks, and industrial systems worldwide trusted for their precision, reliability, and innovation.

Safety meets innovation in our Electrical Safety Solutions unit. From high-speed circuit breakers to voltage limiters, we engineer the components that protect critical infrastructure. Be part of a team where your work safeguards lives and powers progress. For the expansion of our team, we are seeking to hire inMilana dynamic and motivatedTechnical Customer Support Engineer.

Main Tasks:

• Technical support to clients in France and Italy.
• Project technical documentation, standard conformity verification.
• Study of customer specification and product selection/configuration.
• After sales and quality support.
• Technical interface between the customers and the Geneva head office.

Requirements

• Minimum 3 years successful experience as technical customer support in the field of railway or power electrical.
• Experience in RAMS is a plus.
• Fluent in English, French and Italian.
• Other language is a plus.
• Capability to create strong relationship with clients
• Technical reports & documentation writing
• Ready to travel frequently (1x/month) in France and Italy, plus 4x/year to headquarter in Geneva.

We fosterflat hierarchiesanddirect communication, enabling quick decisions and strong collaboration across all levels. You’ll be trusted with real responsibility and encouraged to take initiative, with plenty of opportunities to grow both personally and professionally.