Customer Support Engineer (French Speaker)

Sécheron SA; Turbigo; Hybrid; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Opportunities for personal and professional growth

Flat hierarchies and direct communication

Job summary

A leader in electrical engineering is seeking a Technical Customer Support Engineer to provide technical support to clients in Italy and France. The ideal candidate will have at least 3 years of experience in technical customer support within the railway or power electrical sector and be fluent in English, French, and Italian. The role involves frequent travel and collaboration with the Geneva headquarters, contributing to a team that values responsibility and initiative.

Qualifications

• Minimum 3 years successful experience as technical customer support in the field of railway or power electrical.
• Experience in RAMS is a plus.
• Capability to create strong relationship with clients.
• Ready to travel frequently (1x/month) in France and Italy.

Responsibilities

• Provide technical support to clients in France and Italy.
• Verify standard conformity for project documentation.
• Assist in product selection and configuration.
• Support after sales and quality concerns.
• Act as a technical interface between customers and headquarters.

Skills

Fluent in English

Fluent in French

Fluent in Italian

Technical reports writing

Client relationship management

Job description

Overview

With over 140 years of Swiss engineering heritage, Sécheron Hasler Group is a global leader in high-power electrical and electronic equipment. Our solutions power railways, renewable energy, DC and AC networks, and industrial systems worldwide trusted for their precision, reliability, and innovation. Safety meets innovation in our Electrical Safety Solutions unit. From high-speed circuit breakers to voltage limiters, we engineer the components that protect critical infrastructure. Be part of a team where your work safeguards lives and powers progress. For the expansion of our team, we are seeking to hire in Milan a dynamic and motivated Technical Customer Support Engineer.

Responsibilities

• Technical support to clients in France and Italy.
• Project technical documentation, standard conformity verification.
• Study of customer specification and product selection/configuration.
• After sales and quality support.
• Technical interface between the customers and the Geneva head office.

Requirements

• Minimum 3 years successful experience as technical customer support in the field of railway or power electrical.
• Experience in RAMS is a plus.
• Fluent in English, French and Italian.
• Other language is a plus.
• Capability to create strong relationship with clients
• Technical reports & documentation writing
• Ready to travel frequently (1x/month) in France and Italy, plus 4x/year to headquarter in Geneva.

Benefits

We foster flat hierarchies and direct communication, enabling quick decisions and strong collaboration across all levels. You\'ll be trusted with real responsibility and encouraged to take initiative, with plenty of opportunities to grow both personally and professionally.